--- description: Dezide : qu'en pensent les utilisateurs ? Lisez les avis clients sur Dezide, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dezide - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [Dezide](/software/123909/advisor) # Dezide Canonical: https://www.capterra.lu/software/123909/advisor > Améliorez votre service en fournissant des informations de dépannage optimisées à vos centres de service et à vos techniciens d'intervention, sans oublier vos clients finaux. > > Conclusion : 5 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dezide ? Convient aux fabricants et aux opérateurs d'équipement destiné aux secteurs de la construction, de l'exploration minière, du gaz et du pétrole, de l'énergie éolienne et d'autres industries lourdes de pointe. Convient également aux industries des télécommunications, de la communication ainsi qu'au secteur de la haute technologie. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 5 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Dezide - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 49,00 € - **Public cible**: 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), iPhone (mobile), iPad (mobile) - **Pays disponibles**: Danemark ## Fonctionnalités - Catalog Management - Gestion de contenu - Gestion de la base de connaissances - Outils de collaboration - Portail libre-service - Recherche en texte intégral ## Intégrations (1 au total) - Salesforce Service Cloud ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Catégories connexes - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de gestion des cas d'assistance](https://www.capterra.lu/directory/32623/it-ticketing-systems-software/software) ## Logiciels similaires 1. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews) ## Avis ### "email marketing made easy now" — 5.0/5 > **Utilisateur vérifié** | *18 mai 2019* | Politique publique | Taux de recommandation : 9.0/10 > > **Avantages**: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items > > **Inconvénients**: i am using this software but until i have nothing any problems ----- ### "Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams" — 5.0/5 > **Christian** | *18 août 2017* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support. > > **Inconvénients**: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value. > > We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working. ----- ### "Very difficult to use - also very limited in when it cal do" — 3.0/5 > **Tine** | *17 janvier 2016* > > We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long. ----- ### "Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality" — 4.0/5 > **Pieter** | *23 août 2017* | Machines | Taux de recommandation : 9.0/10 > > **Avantages**: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer \& API-calls) can be very powerful. > > **Inconvénients**: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious. > > Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix) ----- ### "Liebherr Mining using Dezide Advisor tool" — 4.0/5 > **Viret** | *27 janvier 2015* > > The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs. ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/123909/advisor) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées