--- description: Scorebuddy : qu'en pensent les utilisateurs ? Lisez les avis clients sur Scorebuddy, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Scorebuddy - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Scorebuddy](/software/124360/scorebuddy) # Scorebuddy Canonical: https://www.capterra.lu/software/124360/scorebuddy Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/124360/scorebuddy?page=2) > Une solution web de surveillance de la qualité pour les call centers afin de mesurer les performances sur tous les canaux. Scorebuddy est très convivial. > > Conclusion : 43 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Scorebuddy ? Call centers, BPO, fournisseurs d'assurance, entreprises fortement réglementées ; finances grand public, agences gouvernementales. Toutes les institutions qui utilisent des tableurs pour enregistrer, réviser et générer des rapports sur les scores de qualité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 43 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Sentient - **Pays**: Dublin, Irlande - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 12,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Irlande, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Analyse des sentiments - CTI (couplage téléphonie informatique) - Communication multicanal - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Gestion de l'expérience client - Gestion de la conformité - Gestion de la formation - Gestion de la qualité - Gestion des audits - Gestion des centres d'appel - Interface d'agent - Logiciels d'actions préventives et correctives - Logiciels d'expérience client - Multiples modèles de notation - Rapports et analyses - Suivi des appels - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (7 au total) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Gestion de la qualité](https://www.capterra.lu/directory/30099/quality-management/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Logiciels similaires 1. [Playvox](https://www.capterra.lu/software/164542/playvox) — 4.8/5 (109 reviews) 2. [EvaluAgent](https://www.capterra.lu/software/148526/evaluagent) — 4.7/5 (20 reviews) 3. [Calabrio ONE](https://www.capterra.lu/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 4. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 5. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Avis ### "Manage your quality performance right to the point" — 3.0/5 > **Mohamed** | *15 février 2023* | Produits alimentaires | Taux de recommandation : 9.0/10 > > **Avantages**: It gives me a space to improve my performance and correct my interaction with customers to them satisfied. > > **Inconvénients**: The dashboard goes down sometimes when revising the calls. > > I enjoyed my usage of the product as it helped me to enhance my skills in handling customers. ----- ### "Great quality interaction tool" — 5.0/5 > **Govindraj** | *27 juillet 2020* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. > > **Inconvénients**: I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance. > > We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep \[SENSITIVE CONTENT HIDDEN\] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately..... ----- ### "One of the best software to monitor your business" — 5.0/5 > **Tarek** | *28 août 2022* | Externalisation/délocalisation | Taux de recommandation : 8.0/10 > > **Avantages**: I can integrate the product with several products and that's because of its features. > > **Inconvénients**: It's not expensive but it's not inexpensive too, also it doesn't support all the languages. > > The product is very useful for any call center category because of its magnificent service. ----- ### "Great software, very intuitive" — 5.0/5 > **Paul** | *4 août 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it. > > **Inconvénients**: Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process > > We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them. ----- ### "Its so easy to use" — 5.0/5 > **Wendy** | *24 octobre 2019* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system > > **Inconvénients**: The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down. > > Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/124360/scorebuddy?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/124360/scorebuddy) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées