--- description: Oracle Cloud CX : qu'en pensent les utilisateurs ? Lisez les avis clients sur Oracle Cloud CX, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Oracle Cloud CX - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Oracle Cloud CX](/software/124659/oracle-cloud-cx) # Oracle Cloud CX Canonical: https://www.capterra.lu/software/124659/oracle-cloud-cx Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/124659/oracle-cloud-cx?page=2) > Une solution complète d'expérience client compatible avec le cloud. Différenciez votre entreprise sur tous les canaux, points de contact et interactions. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 16 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Oracle - **Pays**: Chicago, É.-U. - **Fondé**: 1977 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, espagnol, français, italien, néerlandais, polonais, portugais, russe, suédois, turc - **Pays disponibles**: États-Unis ## Fonctionnalités - Analyse de texte - Collecte de données multicanal - Prise en charge de plusieurs langues - Rapports et analyses - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (4 au total) - Oracle Marketing - Oracle Sales - Oracle Service - ServiceNow ## Ressources d'aide - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) - [Logiciels de suivi commercial](https://www.capterra.lu/directory/32744/sales-tracking/software) - [Logiciels pour le secteur bancaire](https://www.capterra.lu/directory/20008/banking-systems/software) ## Logiciels similaires 1. [Front](https://www.capterra.lu/software/132901/front) — 4.5/5 (286 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Freshsales](https://www.capterra.lu/software/155563/freshsales) — 4.5/5 (621 reviews) 5. [HubSpot Service Hub](https://www.capterra.lu/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) ## Avis ### "Oracle CX - Sales Cloud. Efficient product and easy to adapt." — 4.0/5 > **Daniel** | *23 mars 2018* | Taux de recommandation : 7.0/10 > > **Avantages**: Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. > > **Inconvénients**: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. > > Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. ----- ### "Oracle for ECommerce" — 5.0/5 > **Utilisateur vérifié** | *10 novembre 2020* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. > > **Inconvénients**: The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. > > I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. ----- ### "Inefficient" — 2.0/5 > **Stephanie** | *12 octobre 2021* | Enseignement supérieur | Taux de recommandation : 2.0/10 > > **Avantages**: I enjoy data entry and data management. I liked the ability we had in CX. > > **Inconvénients**: It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. ----- ### "Good tool for the administration of clients with potential sales." — 4.0/5 > **Utilisateur vérifié** | *12 juin 2018* | Taux de recommandation : 7.0/10 > > **Avantages**: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool > > **Inconvénients**: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. > > Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. ----- ### "Very flexible and easy to use." — 5.0/5 > **Ahmed** | *15 août 2021* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. > > **Inconvénients**: The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. > > Overall it is a good sales tool. Top quality with low cost. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/124659/oracle-cloud-cx?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/124659/oracle-cloud-cx) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées