--- description: osTicket : qu'en pensent les utilisateurs ? Lisez les avis clients sur osTicket, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.lu/software/125118/osticket Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/125118/osticket?page=2) > Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes. > > Conclusion : 76 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 76 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Enhancesoft ## Contexte commercial - **À partir de**: 12,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais - **Pays disponibles**: Allemagne, Canada, États-Unis ## Fonctionnalités - Gestion de la base de connaissances - Gestion des accords de service - Gestion des connaissances - Gestion des tickets de support - Gestion des tâches - Macros et réponses types - Portail libre-service - Routage automatisé - Tableau de bord ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3434 reviews) 3. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (720 reviews) ## Avis ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 février 2025* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Inconvénients**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable, Flexible, and Great Support" — 5.0/5 > **Misty** | *9 avril 2025* | Réseaux informatiques | Taux de recommandation : 10.0/10 > > **Avantages**: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well. > > **Inconvénients**: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing. > > Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid. ----- ### "Pretty Decent, but..." — 3.0/5 > **Utilisateur anonyme** | *9 juin 2025* | Transport routier/ferroviaire | Taux de recommandation : 3.0/10 > > **Avantages**: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. > > **Inconvénients**: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. > > The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. ----- ### "OsTicket Support" — 5.0/5 > **Samuel** | *13 juin 2025* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Inconvénients**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- ### "osTicket is the best\!" — 5.0/5 > **Isaac** | *20 mai 2025* | Ressources humaines | Taux de recommandation : 10.0/10 > > **Avantages**: osTicket has made it a seamless experience in connecting with our clientele\! My office enjoys the use of osTicket\! > > **Inconvénients**: I have no complaints about osTicket. It has been user friendly, and a big help in helping our company not only expand, but learn the importance of taking care of our customers. > > I would give my overall experience with osTicket a 10/10\! It is user friendly for my entire office, and nobody has ever complained about the use of the platform\! ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/125118/osticket?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/125118/osticket) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées