--- description: OpenHotel PMS : qu'en pensent les utilisateurs ? Lisez les avis clients sur OpenHotel PMS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpenHotel PMS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [OpenHotel PMS](/software/126801/openhotel-pms) # OpenHotel PMS Canonical: https://www.capterra.lu/software/126801/openhotel-pms Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/126801/openhotel-pms?page=2) > Élu Premier Partner par Booking.com en janvier 2019. Noté 98/100 avec Booking.com. Logiciel abordable adapté aux grandes entreprises > > Conclusion : 19 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise OpenHotel PMS ? Les propriétés de tous types qui recherchent une solution à la fois robuste et facile à utiliser, prendre en main et mettre en œuvre. Vous serez accompagné à chaque étape du processus. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 19 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: OpenHotel - **Pays**: Las Vegas, É.-U. - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 60,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Automatisation du marketing - Booking Management - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des promotions - Gestion des réservations - Intégration GDS et OTA - Inventaire des salles - Logiciels d'expérience client - Point de vente (PDV) - Rapports et analyses - Réservation en ligne - Réservations de groupe - Support client - Tarification dynamique - Traitement des paiements ## Intégrations (1 au total) - Bolt ## Ressources d'aide - Service client/e-mail - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de gestion des canaux pour hôtels](https://www.capterra.lu/directory/31615/hotel-channel-management/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Slope](https://www.capterra.lu/software/167344/slope) — 5.0/5 (45 reviews) 3. [Innkeeper's Advantage](https://www.capterra.lu/software/129398/innkeeper-s-advantage) — 4.9/5 (22 reviews) 4. [Cloudbeds](https://www.capterra.lu/software/158839/cloudbeds) — 4.3/5 (337 reviews) 5. [Little Hotelier](https://www.capterra.lu/software/144307/little-hotelier) — 4.0/5 (220 reviews) ## Avis ### "Good and Reliable Services Here\!" — 5.0/5 > **Salmon** | *26 janvier 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: My Wife enjoys working with it\! I learned the basics in half an Hour. > > **Inconvénients**: I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business\! > > It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly\! ----- ### "My favorite over all the other rated PMS systems" — 5.0/5 > **Anna** | *22 février 2023* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I have personally used almost all the softwares listed at Capterra as I have owned many hotels. I trust OpenHotel because they are a lot more efficient than all the other softwares out there and I actually spend less. I have more tools than I can use, and they keep adding more without extra charge. I have my software since 2012 and they do not raise their prices on you. > > **Inconvénients**: I think they should advertise better so people can actually find them, I did a ton of research and Demos before I discovered them. > > I trust that much of my success has been in part because of my software. My employees don't usually make mistakes, but if they did, I have a way of tracking it so I can go back and fix and teach them the right way. I don't need to spend much time on training as it is very intuitive and clever.The system never goes down for maintenance or anything, I have a consistent reliability all year-round.Housekeeping tool is amazing, and it is interactive with all levels of team members from the FD to HK and handyman. It provides for lists with timestamps that provide for an objective manner to assess how my team is doing.I could go on, but I think the best thing is the rate and availability management, its all-in-one page and its interactive. You can make it automatic with your revenue management rules so you keep making money even if you are sleeping. ----- ### "Terrible" — 1.0/5 > **Julie** | *6 février 2022* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: There isn't a single one. Nothing but problems. > > **Inconvénients**: All of it\! It would take all day to list all the cons. > > Worst program ever\! We had nothing but problems. When you call, they try to tell you it's your computer. Not their system. Every. Single. Time\!\!\! It's NEVER their fault. Even though literally EVERYTHING loads on 3 computers, except their program. I wrote a review mentioning this, and the awful woman \[SENSITIVE CONTENT\] had the audacity to call my boss and threaten to pull the program. But we were selling, I took it down out of respect for my boss. well, I don't work there anymore, so I'm free to let everyone know how terrible this program is. The system crashed every other day, at the absolute worst times, of course. You call, and all you get is, it must be your computer. Well, you haven't even checked anything. They didn't even want to hear the problems. The fact I could see all their coding on my screen says the problem is YOURS. But okay. Nobody is nice there. We just stopped calling and hoped for the best. Usually down a half hour. But sometimes, hours on end. They somehow got my boss to change processor's. wincave. Worst mistake ever\! Any refund, the guest never got it. open hotel says it's wincave, wincave says its open hotel. somebody got a whole lot of money somewhere. Each guest had to dispute the charges. It went on for about 7 months. Still wasn't resolved when I left. save the hassle on this one\! You'll be happy you did. ----- ### "Great PMS system for multi properties company" — 5.0/5 > **Leeanne** | *2 novembre 2016* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost. > > **Inconvénients**: A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU\! Turning a Con into a Pro very quickly is great. > > AMAZING\! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service ----- ### "Small Hotel Property using Open Hotel" — 5.0/5 > **Judith** | *16 février 2018* > > **Avantages**: I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance. > > **Inconvénients**: I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/126801/openhotel-pms?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/126801/openhotel-pms) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées