--- description: everything HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis clients sur everything HelpDesk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: everything HelpDesk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [everything HelpDesk](/software/127267/everything-helpdesk) # everything HelpDesk Canonical: https://www.capterra.lu/software/127267/everything-helpdesk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/127267/everything-helpdesk?page=2) > L'un des principaux logiciels pour les écoles et les administrations locales et nationales (\*partenaire Blackboard®). Simplifiez la soumission des cas d'assistance et automatisez le flux de travail et le reporting. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise everything HelpDesk ? Écoles primaires et secondaires, enseignement supérieur, administrations locales et nationales et secteurs d'activité nécessitant une solution pour accroître l'efficacité du suivi, réduire le coût total de possession et produire des rapports mesurables. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 13 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: GroupLink - **Pays**: Bountiful, É.-U. - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, finnois, français, italien, néerlandais, portugais, suédois - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des flux de travail - Gestion des tickets de support - Macros et réponses types - Portail libre-service - Rapports et analyses - Rapports et statistiques - Routage automatisé - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (2 au total) - Gmail - Microsoft Outlook ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Logiciels similaires 1. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [Caspio](https://www.capterra.lu/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://www.capterra.lu/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Avis ### "Great Helpdesk Tool" — 4.0/5 > **Hector** | *28 août 2018* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc > > **Inconvénients**: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade ----- ### "Solid self-hosted helpdesk" — 5.0/5 > **Utilisateur vérifié** | *25 avril 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. > > **Inconvénients**: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. ----- ### "grouplink helpdesk" — 3.0/5 > **Ann** | *14 novembre 2016* > > Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. ----- ### "does what it needs to, very basic, but lightweight, works in most browsers" — 4.0/5 > **Jasper** | *13 juin 2016* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. > > **Inconvénients**: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New\>Ticket/KB/Filter\>Group\>Category\>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. > > it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts \& payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. ----- ### "Our work flow" — 5.0/5 > **Marissa** | *15 février 2021* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. > > **Inconvénients**: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. > > Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/127267/everything-helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/127267/everything-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées