--- description: IncidentMonitor : qu'en pensent les utilisateurs ? Lisez les avis clients sur IncidentMonitor, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IncidentMonitor - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [IncidentMonitor](/software/127625/incidentmonitor) # IncidentMonitor Canonical: https://www.capterra.lu/software/127625/incidentmonitor Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/127625/incidentmonitor?page=2) > Solution de centre de service ITIL pour entreprise à un prix avantageux pour les PME. Une solution avancée et riche en fonctionnalités. Des modèles de processus ITIL gratuits sont disponibles. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise IncidentMonitor ? L'éditeur se concentre sur les organisations disposant d'un centre de services comptant 10 à 100 agents d'assistance et un support interne ou externe. La fonctionnalité Enterprise attire également les grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 7 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Monitor 24-7 - **Pays**: Scarborough, Canada - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 36,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais, néerlandais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Audit des problèmes - Base de données de clients - Catalog Management - Catalogue de services - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Macros et réponses types - Outils CMDB (Configuration Management Database) - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Routage automatisé - Stratégie de marque personnalisable - Suivi des ressources - Tableau de bord - Tableau de bord d'activités ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) ## Logiciels similaires 1. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (511 reviews) 2. [C2](https://www.capterra.lu/software/135915/c2-atom) — 4.3/5 (14 reviews) 3. [ManageEngine ServiceDesk Plus](https://www.capterra.lu/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) 4. [Issuetrak](https://www.capterra.lu/software/16499/issuetrak) — 4.6/5 (205 reviews) 5. [SolarWinds Service Desk](https://www.capterra.lu/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) ## Avis ### "Amazing support team" — 5.0/5 > **Utilisateur vérifié** | *25 mars 2021* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: I was pleasantly surprised with the professionalism and responsiveness of the customer support team. The software itself is easy to use and easy to customize. > > **Inconvénients**: The feature list could be updated and improved. ----- ### "I love this product\!" — 5.0/5 > **Claire** | *15 novembre 2016* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The fact that I can configure it myself. My previous experience is to send our configuration changes off and wait for approval, then someone to do the work. That can take months. I can do the work quickly and efficiently. The people on the support side are great people and do their best to accommodate you and your time commitment. > > **Inconvénients**: Having worked with it for many years, there isn't much I don't know about the product. If I had to say anything, I would like to see the option to choose the color of each project because when you link one project to another, it can be difficult to know where you are as all projects look the same. Can be a bit confusing if you are not paying attention - however, that is a small thing overall. > > 10 years ago, I was asked to research \& purchase a software tracking system for a new helpdesk I was implementing. During the initial demo, all questions were answered with "yes, we can do that" and this application accepts and processes email - how great is that\! Shortly after implementing the product, we were amalgamated into 5 different ministries, with 5 different helpdesk processes. We did a review \& again, this product came out on top. The application has grown \& improved over the years. I still love it and our clients are really happy with what we've done, via customer surveys that we implemented. There are so many things this application can do so it takes time to understand everything, but once you do, WOW there is no end to it. I now support it full time as there is so much more to do and I can configure it to suit my ministry's needs. Over the years, my organization has made requests for special configuration changes and the answer is still "yes, we can do that" and they do it. A recent comment I heard was "isn't it nice that we can make these configuration changes ourselves instead of having to send them off and wait months to get them done." The price includes all the modules so there is no "add ons" and no additional costs or surprises. If you purchase this product, there is no looking back\! ----- ### "Barely acceptable" — 2.0/5 > **Ron** | *9 novembre 2016* | Logiciels | Taux de recommandation : 1.0/10 > > **Avantages**: Can't think of anything > > **Inconvénients**: well, pretty much everything. The UI and UX are simply horrible. Dread using this software, but am forced by one of my clients. > > When a client of mine told me they were getting a new incident management system, I was excited. Until I saw and used IM. Maybe this was top-drawer 15 years ago. But, by today's standards it falls short. For general look-and-feel think Windows 95 and Classic ASP. If you wondered why all of the screenshots are blurred... Looks aside, usability and functional workflow is just a mess. Frustrating, dreadful stuff. ----- ### "It sounded too good to be true" — 5.0/5 > **Carmine** | *25 mai 2016* > > It sounded way too good to be true. They promised us a lot of functionality for a price that seemed unbelievable. Well, I was wrong. They delivered what they said they would in the short project timeline. We were really impressed with their professionalism and positive get it done attitude. We never heard "we can't do that". They always had options to provide the functionality we needed. Their forms designer and workflow designer are all you really need to get the job done. We really loved the custom web portal that we could design ourselves very easily. It really makes it simple for our users. Pros - Design your service interface with a kiosk like feel - Design just about any form with no coding - Design any workflow with no coding - Person, group, vote or multi-level approvals - Service targets all policy based and simple to set up - Multi-lingual so all communication in user's language - Integration with other business systems is seamless - Web services / XML etc allow other systems to integrate - Host multiple help desks easily and securely - Messaging is simple and very customizable - E-mail integration is excellent - Windows, web and mobile client software - Simple administration and operation Cons - There are a lot of features in this product that can take some time to get your head around what is possible with this software ----- ### "Easy to use and easy to adapt to our corporate standards, process flows and design" — 5.0/5 > **Darrell** | *25 mai 2016* > > The great thing is that IncidentMonitor easily adapts to our business. It came with lots of free itil process templates. But as we have our own process flows we needed to adapt the flows. This was very simple to do with what they call the workflow and process designer. With the last update we also were also able to create multiple self service portals using logo's from our customers. They love it. With the service catalog designer we created smart forms and published those in the portals. the cons are that the tool offers so much that we probably don't use all. But I don't know if that really is a con. Overall great tool. Support from Monitor 24-7 is very personal. Usually we get direct access to people who know what they are talking about. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/127625/incidentmonitor?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/127625/incidentmonitor) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées