--- description: Microcall : qu'en pensent les utilisateurs ? Lisez les avis clients sur Microcall, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microcall - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de comptabilisation des appels](/directory/30083/call-accounting/software) > [Microcall](/software/128915/microcall) # Microcall Canonical: https://www.capterra.lu/software/128915/microcall Page: 1 / 2\ Suivant: [Next page](https://www.capterra.lu/software/128915/microcall?page=2) > Les analyses d'appels fédérées permettent d'effectuer la comptabilisation des appels et l'analyse des usages sur un large éventail de plateformes vocales. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Microcall ? Microcall est hautement évolutif et peut servir les entreprises de toutes tailles. Les moyennes et grandes entreprises sont les plus à même de tirer le meilleur parti de la solution. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.6/5** | 18 Avis | | Simplicité | 4.5/5 | Based on overall reviews | | Support client | 4.9/5 | Based on overall reviews | | Rapport qualité-prix | 4.8/5 | Based on overall reviews | | Fonctionnalités | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Type de licence**: (Essai gratuit) - **Target Audience**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, web - **Langues**: anglais - **Available Countries**: États-Unis ## Fonctionnalités - Alertes/Notifications - Allocation des coûts internes - Analyse des coûts - Analyse en libre-service - Analyse visuelle - Collecte de données - Connecteurs de données - Contrôles/Permissions d'accès - Création de tableaux de bord - Durée d'appel - Enregistrement des appels - Facturation des services vocaux - Gestion des appels perdus - Gestion des capacités - Gestion des centres d'appel - Gestion des contacts - Gestion des stocks - Identification de l'appelant - Importation et exportation de données - Journalisation des appels - Mesure des performances - Modèles personnalisables - Optimisation des stocks - Outils de collaboration - Publishing/Sharing - Rapports ad hoc - Rapports et analyses - Rapports et statistiques - Rapports par extension - Rapports sur les appels - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Recherche/Filtre - Registre des personnes ayant répondu - Reporting entrant - Reporting sortant - Sources de données multiples - Suivi des appels - Suivi des appels - Suivi des indicateurs clés de performance - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Tableau de bord personnalisable - Third-Party Integrations - Visualisation de données - Widgets ... and 1 more features ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels de comptabilisation des appels](https://www.capterra.lu/directory/30083/call-accounting/software) ## Catégories connexes - [Logiciels de comptabilisation des appels](https://www.capterra.lu/directory/30083/call-accounting/software) - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Outils KPI (Indices de performance-clé)](https://www.capterra.lu/directory/32626/kpi/software) - [Collecte de données](https://www.capterra.lu/directory/32475/data-collection/software) - [Logiciels de gestion des dépenses de télécommunications](https://www.capterra.lu/directory/30112/telecom-expense-management/software) ## Logiciels similaires 1. [ZIWO](https://www.capterra.lu/software/171265/ziwo) — 4.7/5 (108 reviews) 2. [inconnect](https://www.capterra.lu/software/164772/omnichannel) — 3.9/5 (19 reviews) 3. [Looker](https://www.capterra.lu/software/169053/looker) — 4.5/5 (282 reviews) 4. [Tableau](https://www.capterra.lu/software/77260/tableau) — 4.6/5 (2347 reviews) 5. [Phocas](https://www.capterra.lu/software/141678/phocas-software) — 4.7/5 (132 reviews) ## Avis ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 septembre 2021* | Gestion de l'enseignement | Recommendation rating: 9.0/10 > > **Avantages**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Inconvénients**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 avril 2025* | Génie mécanique ou industriel | Recommendation rating: 9.0/10 > > **Avantages**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Inconvénients**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Utilisateur vérifié** | *19 avril 2019* | Services et technologies de l'information | Recommendation rating: 7.0/10 > > **Avantages**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Inconvénients**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 avril 2025* | Enseignement supérieur | Recommendation rating: 10.0/10 > > **Avantages**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Inconvénients**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 décembre 2024* | Assurance | Recommendation rating: 9.0/10 > > **Avantages**: Good Features - and analyzes the calls very well\! > > **Inconvénients**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Page: 1 / 2\ Suivant: [Next page](https://www.capterra.lu/software/128915/microcall?page=2) ## Links - [View on Capterra](https://www.capterra.lu/software/128915/microcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data