--- description: ResNexus : qu'en pensent les utilisateurs ? Lisez les avis clients sur ResNexus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ResNexus - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réservation](/directory/20032/reservations/software) > [ResNexus](/software/129392/reservation-nexus) # ResNexus Canonical: https://www.capterra.lu/software/129392/reservation-nexus Page : 1/18\ Suivant: [Page suivante](https://www.capterra.lu/software/129392/reservation-nexus?page=2) > Un système de réservation en ligne et de gestion client qui fournit un suivi des sources de réservation, des réservations de groupe, un calendrier et des rappels. > > Conclusion : 428 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ResNexus ? Chambres d'hôte Terrains de camping Locations de vacances Chalets et auberges Camping-cars et campings Hôtels et motels Locations d'entrepôts et de box ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 428 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ResNexus - **Pays**: Salem, É.-U. - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 30,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Bahamas, Bermudes, Canada, Irlande, Mexique, Porto Rico, Royaume-Uni, Saint-Martin, Slovaquie, Tchéquie, États-Unis, Îles Caïmans, Îles Turques-et-Caïques, Îles Vierges britanniques, Îles Vierges des États-Unis ## Fonctionnalités - Automatisation du marketing - Booking Management - Carte du site - Correction en temps réel - Entrée et sortie des invités - Facturation - Facturation des fournisseurs eau/gaz/électricité - Fonction de glisser-déposer - Gestion SEO - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des contacts - Gestion des employés - Gestion des recettes - Gestion des réservations - Gestion des réservations de site - Gestion des taux - Gestion des tâches ménagères - Importation et exportation de données - Intégration GDS et OTA - Logiciels d'expérience client - Mise à jour automatique - Modèles prédéfinis - Notes de réservation - Optimisation des prix - Pages de renvoi et formulaires web - Point de vente (PDV) - Prévision - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Réservations en ligne - Support client - Third-Party Integrations - Traitement des paiements - Widgets ## Intégrations (1 au total) - authorize.net ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Catégories connexes - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion de campings](https://www.capterra.lu/directory/31059/campground-management/software) - [Gestion des recettes](https://www.capterra.lu/directory/31118/revenue-management/software) - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Booqable](https://www.capterra.lu/software/138689/booqable) — 4.8/5 (1132 reviews) 3. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1283 reviews) 4. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (466 reviews) 5. [Amenitiz](https://www.capterra.lu/software/183836/amenitiz) — 4.3/5 (239 reviews) ## Avis ### "ResNexus is our partner in business" — 5.0/5 > **Mike and Bonnie** | *17 juin 2023* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. > > **Inconvénients**: Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. > > The training was smooth. If we have questions or problems, they are resolved quickly. ----- ### "With some work on basic shortcomings, ResNexus would rule this sector" — 5.0/5 > **Chris** | *19 juin 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Attitude goes a long way, and our support team earns our business every day. Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work. They are extremely professional and unflagging in staying positive, even when things aren't working right. > > **Inconvénients**: There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion). I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features. To the credit of our support team, they do take this into consideration and have worked on stuff over the years. > > Overall, it's been challenging to get the tool to do \*exactly\* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at ResNexus. ----- ### "Feature-rich and great customer service, but a lot of bugs" — 3.0/5 > **Scott** | *4 septembre 2021* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. > > **Inconvénients**: (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. > > Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. ----- ### "Should have used ResNexus years earlier" — 5.0/5 > **Diane** | *22 juin 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. > > **Inconvénients**: Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. > > I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. ----- ### "ResNexus - An awesome combination of hospitality technology & support\!" — 5.0/5 > **Steve** | *23 juin 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. > > **Inconvénients**: Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. > > Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. ----- Page : 1/18\ Suivant: [Page suivante](https://www.capterra.lu/software/129392/reservation-nexus?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/129392/reservation-nexus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées