--- description: KWHotel : qu'en pensent les utilisateurs ? Lisez les avis clients sur KWHotel, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KWHotel - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [KWHotel](/software/129404/kwhotel) # KWHotel Canonical: https://www.capterra.lu/software/129404/kwhotel Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/129404/kwhotel?page=2) > La solution idéale pour les hébergements de petite et moyenne taille. Toutes les fonctions nécessaires pour la gestion hôtelière en un programme. > > Conclusion : 28 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise KWHotel ? KWHotel est adapté aux hôtels, auberges, B\&B, villas et tout autre type d'hébergement de petite ou moyenne taille \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 28 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kajware - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 8,00 € - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile) - **Langues**: anglais - **Pays disponibles**: Pologne, États-Unis ## Fonctionnalités - Booking Management - Gestion des calendriers - Intégration GDS et OTA - Notes de réservation - Point de vente (PDV) - Rapports et analyses - Réservation en ligne - Réservations de groupe - Support client - Traitement des paiements ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (465 reviews) 3. [Smoobu](https://www.capterra.lu/software/160106/smoobu) — 4.5/5 (195 reviews) 4. [ResNexus](https://www.capterra.lu/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 5. [Mews](https://www.capterra.lu/software/145487/mews-commander) — 4.6/5 (59 reviews) ## Avis ### "User Friendly" — 5.0/5 > **Diane** | *11 mai 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies\!\!\! ----- ### "The best Hotel management software out there\!" — 5.0/5 > **Alona** | *21 juin 2021* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I am the manager/owner of two hospitality companies. In the past, I have worked in large hotel chains with the most expensive Hospitality programs and when I created my own companies, I needed all the features of a good program, without the prohibiting cost most brought with them... Then I found KWHotel in 2016...\! I started with the free option to see if it suited my needs and then quickly moved on to the Pro version. The interface is easy to navigate, the calendar view is all-inclusive, the program's features include everything a hotel/villa management/apartment rental company may need (web access, mobile App, OTA sync, channel manager etc) and more, all with very easy navigation and setting up process\! The support center (which is probably the most important aspect of a software program) is the best I have come across in ANY sector, with immediate response, well-informed personnel and the INVALUABLE feeling that if something goes wrong, then it will be set right in no time at all\! I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click". We at Messinian Luxury and Messinian Nest would be lost without it\! > > **Inconvénients**: Nothing\! Everything works for us and we keep finding features that help us more and more with our reseervations management and villa operations. > > Seven stars\!\!\! ----- ### "Buyer beware" — 2.0/5 > **Regina** | *30 mars 2019* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy. > > **Inconvénients**: Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time\! As you know, loosing all of your reservations is an absolute nightmare\! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work\! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed. ----- ### "Excellent software , value for money" — 5.0/5 > **Dim** | *16 septembre 2017* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Perfect choice for small/medium size hostels and hotels. Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares. Server backup ( optional but highly recommended) Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property . > > **Inconvénients**: The mobile app needs improvement . Also the web interface could be better. Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought. > > Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company ----- ### "crazy expensive product" — 5.0/5 > **Christina** | *12 décembre 2022* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: good customer service and many oprions to choose from > > **Inconvénients**: i use it for more than 5 years and from 2022 everything has changed. they charge for everything i mean everything , they want 5e/month to keep yr access to your database , when you dont have an active licence, tho one i have payed for\! for 2023 the prices are 300% higher, unbelievable > > they forced me to stop our co operation in a very unpolite way, it not normat to raise yr price to old customer 300% ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/129404/kwhotel?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/129404/kwhotel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées