--- description: SolarWinds Service Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur SolarWinds Service Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.lu/software/129478/solarwinds-service-desk Page : 1/24\ Suivant: [Page suivante](https://www.capterra.lu/software/129478/solarwinds-service-desk?page=2) > Gagnez du temps tout en proposant des services plus rapides et plus intelligents. Faites le suivi de votre matériel, vos logiciels, vos contrats et vos licences dans une solution unique et simple. > > Conclusion : 577 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SolarWinds Service Desk ? Idéal pour les entreprises de plus de 100 employés qui cherchent à gérer les opérations internes de l'assistance téléphonique et du centre de services, ainsi que les ressources informatiques dans une solution pour support technique unifiée et basée sur le cloud. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 577 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SolarWinds - **Pays**: Tulsa, É.-U. - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 39,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hindi, hongrois, hébreu, indonésien, italien, japonais, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Bahreïn, Belgique, Bolivie, Brésil, Bénin, Canada, Chili, Chine, Colombie, Corée du Sud, Costa Rica, Danemark, Espagne, Finlande et 50 de plus ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Analyse des dépenses - Barcode/Ticket Scanning - Base de données de clients - Catalog Management - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des bons de commande - Gestion des boîtes de messagerie - Gestion des capacités - Gestion des centres d'appel - Gestion des changements - Gestion des connaissances - Gestion des contrôles internes - Gestion des demandes - Gestion des fournisseurs - Gestion des incidents - Gestion des stocks - Gestion des tâches - Gestion des utilisateurs - Gestion des versions - Inventaire des licences - Logiciels d'expérience client - Notation des risques - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports d'incidents - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Recherche en texte intégral - Risk Analysis - Suivi des licences - Suivi des ressources - Suivi des ressources informatiques - Suivi des statuts - Support client - Sécurité des données - Tableau de bord ... et 41 fonctionnalités supplémentaires ## Intégrations (27 au total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) ## Catégories connexes - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) ## Logiciels similaires 1. [Action1](https://www.capterra.lu/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [ManageEngine Endpoint Central](https://www.capterra.lu/software/170018/manageengine-desktop-central) — 4.6/5 (1526 reviews) 3. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (688 reviews) 4. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (764 reviews) 5. [SysAid](https://www.capterra.lu/software/107225/sysaid) — 4.5/5 (512 reviews) ## Avis ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *20 août 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Inconvénients**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *1 juillet 2025* | Immobilier | Taux de recommandation : 9.0/10 > > **Avantages**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Inconvénients**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "A review of solarwinds" — 3.0/5 > **Santiago** | *9 août 2022* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there. > > **Inconvénients**: Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue. > > It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options. ----- ### "Solarwinds has an excellent ticketing system" — 4.0/5 > **Lillian** | *21 août 2023* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions. > > **Inconvénients**: The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service. > > It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite. ----- ### "An excellent tool for service management" — 4.0/5 > **Sarah** | *9 juin 2022* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support. > > **Inconvénients**: When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive. > > For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis. ----- Page : 1/24\ Suivant: [Page suivante](https://www.capterra.lu/software/129478/solarwinds-service-desk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/129478/solarwinds-service-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées