18 ans à aider les entreprises luxembourgeoises
à choisir le meilleur logiciel
SolarWinds Service Desk
Description de SolarWinds Service Desk
SolarWinds Service Desk (anciennement Samanage) est une solution entièrement intégrée de centre de service informatique et de gestion des ressources informatiques. Suivez, surveillez et analysez facilement vos actifs, y compris le matériel, les logiciels, les contrats, les bons de commande, les licences et les garanties, le tout avec un même produit. Rationalisez la résolution des cas d'assistance en faisant correspondre les incidents aux actifs concernés, en capturant automatiquement l'historique des incidents impliquant des actifs et en automatisant le routage et la priorité des cas d'assistance à l'aide de l'IA.
Qui utilise SolarWinds Service Desk ?
Idéal pour les entreprises de plus de 100 employés qui cherchent à gérer les opérations internes de l'assistance téléphonique et du centre de services, ainsi que les ressources informatiques dans une solution pour support technique unifiée et basée sur le cloud.
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SolarWinds Service Desk
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Logiciel innovateur
Commentaires : J utilise ce logiciel tous les jours et il a changé ma vie car il est très facile à utiliser et à comprendre. Cela facilite beaucoup de mes tâches quotidiennes et il est très puissant et performant. Je recommande fortement.
Avantages :
Ce logiciel est très précis facile d'utilisation et ses nombreuses fonctionnalités nous sont très utiles.
Inconvénients :
Il y a beaucoup de fonctionnalités ce qui peut être un peu déroutant au début mais une fois qu'on a compris le système c'est très facile à comprendre et à manipuler.
An excellent tool for service management
Commentaires : For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis.
Avantages :
It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support.
Inconvénients :
When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive.
It is simple to implement, administer, and update
Commentaires : In my opinion, web-based program solutions are the way of the future, and SolarWinds is right there with them. I truly mean it when I say I'd want to switch to SolarWinds because of the ease with which everything can be done from a web browser.
Avantages :
I like that we can measure time, open rates, add project and task users, and connect files to our projects and tasks. This is a must-have for me in my current position. It's a great way to stay on top of tasks. All task updates are sent to you in real time. Support and asset management use cases are at the bleeding edge of this technology here. An good solution that meets the majority of ITSM criteria is available.
Inconvénients :
The task arrangement for submitting new tickets might be a little complicated at times. Most users won't be able to see or realize how much backend setup is required, thus someone has to do it or teach them.
A review of solarwinds
Commentaires : It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options.
Avantages :
There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there.
Inconvénients :
Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue.
Alternatives envisagées :
Hossam's SolarWinds Service Desk Review
Commentaires : My overall experience with SolarWinds is very positive, although we have switched to another system due to budget issues, yet i still prefer it.
Avantages :
SolarWinds Service Desk is easy to use & what i like most about it is its dashboard customization feature, as i can be able to monitor my team's ticket status all day long, without having to look into the tickets of other teams, and being SolarWinds, it gives me the ability to view it in appealing charts, and reporting & notification is well maintained.
Inconvénients :
The least i like about it is its cost in relative to other ticketing systems in the market.
