Qui utilise Synchroteam ?

Le logiciel de gestion des interventions Synchroteam fonctionne parfaitement pour les PME, les entreprises de taille moyenne et les entreprises de CVC, d'électricité, d'inspection, de lutte antiparasitaire, de plomberie, de maintenance, d'ordonnancement et de sécurité.

Description de Synchroteam

Gérez efficacement vos ressources mobiles, simplifiez vos processus métier et optimisez vos coûts grâce au logiciel de gestion de la maintenance sur site (gestion des interventions) Synchroteam. Synchroteam propose un service de traçabilité, de planification, de distribution, de calendrier, de gestion des tâches, de reporting, de CRM, de facturation et de cartographie. SaaS en cloud avec applications mobiles iOS et Android. S'intègre avec Quickbooks, Salesforce et Zoho. Créez votre version d'essai gratuite en moins d'une minute et organisez vos interventions avec cette solution maintenance sur site abordable, puissante et personnalisable. Prise en charge en direct.

Informations sur Synchroteam

Synchroteam

http://www.synchroteam.com

Fondé en 2000

Prix de Synchroteam

Synchroteam est disponible à partir de 22,00 $US/mois. Synchroteam est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de Synchroteam ci-dessous.

À partir de

22,00 $US/mois
Consulter les tarifs

Version gratuite

Oui

Essai gratuit

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Synchroteam - Fonctionnalités

Logiciels d'affectation du personnel
Accès mobile
Base de données de clients
Facturation
Gestion des centres d'appel
Gestion des contrats
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Portail libre-service
Routage
Suivi de l'historique des services
Suivi des tâches
Base de données de clients
Gestion des expéditions
Gestion des rendez-vous
Gestion des sous-traitants
Impression sur place
Modèles de rapport
Rapports avec photos
Reconnaissance vocale
Suivi des équipements
Coût des tâches
Devis
Facturation
Gestion des clients
Gestion des leads
Gestion des ordres de travail
Gestion des stocks
Imagerie de documents
Planification
Accès mobile
Facturation
Gestion des clés et des serrures
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des étalonnages
Maintenance prédictive
Maintenance préventive
Planification
Suivi de l'historique des services
Suivi des ressources
Accès mobile
Base de données de clients
Devis
Envois
Facturation
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Planification de la maintenance
Routage
Suivi de l'historique des services
Accès mobile
Base de données de contacts
Devis
Expédition
Facturation
Gestion des contrats
Gestion des ordres de travail
Gestion des stocks
Planification
Recouvrement des paiements sur le terrain
Routage
Signature électronique
Suivi de l'historique des services
Suivi du temps en ligne
Base de données de clients
Création de bons de travail
Devis
Gestion des contrats
Gestion des expéditions
Gestion des stocks
Gestion des tâches
Maintenance préventive
Planification
Rendez-vous récurrents
Routage
Budgétisation et prévision
Gestion des sous-traitants
Gestion du cycle de vie des employés
Gestion du recrutement
Gestion du temps et des absences
Main-d'œuvre variable
Mesure des performances
Planification du personnel
Prévision du travail
Suivi des compétences
Base de données des employés
Calcul des heures supplémentaires
Facturation
Gestion des feuilles de temps
Heures facturables et non facturables
Saisie automatique du temps
Suivi des vacances/congés
Suivi du temps hors ligne
Suivi du temps mobile
Taux de facturation multiples
Aménagement paysager
Base de données de clients
Devis
Facturation
Gestion de la paie
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des tâches
Planification des rendez-vous
Routage
Suivi du temps
Alertes/Notifications
Emplacements multiples
Gestion des réservations de chambres
Planification automatisée
Planification des cours
Planification des groupes
Planification des installations
Planification des rendez-vous
Planification des ressources
Planification du personnel
Planification en temps réel
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Paiements mobiles
Signature électronique
Suivi du temps
Traitement des paiements
Accès mobile
Devis
Dispositions des biens
Facturation
Gestion de la flotte
Gestion des expéditions
Gestion des stocks
Historique du service client
Planification
Suivi de l'infestation
Suivi de l'usage des pesticides
Accès mobile
Facturation
Gestion des clients
Gestion des expéditions
Gestion des ordres de travail
Planification
Réservation en ligne
Suivi des équipements
Accès mobile
Devis
Facturation
Gestion des clients
Gestion des ordres de travail
Gestion des produits chimiques
Planification
Routage
Application mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Routage
Suivi de l'historique des services
Accès mobile
Devis
Facturation
Gestion des clients
Gestion des contrats
Gestion des ordres de travail
Planification
Pour sous-traitants en commerce et/ou électricité industrielle
Suivi du temps

Avis sur Synchroteam

Afficher 5 avis sur 47

Note globale
4.5/5
Facilité d'utilisation
4.3/5
Service client
4.2/5
Fonctionnalités
4.1/5
Rapport qualité-prix
4.3/5

Efficient. Informative. Useful

Publié le 22/02/2017
Robert Y.
Owner/Head Tech
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Avantages: Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Inconvénients: missing some features, for example can't search by serial number

Réponse de l'éditeur

envoyé par Synchroteam le 01/05/2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Very helpful

Publié le 05/11/2019
Reinoudt V.
Managing Partner
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Avantages: It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Inconvénients: The color schemes of the planboard could be easier on the eyes.

Réponse de l'éditeur

envoyé par Synchroteam le 07/11/2019

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Great custom field reporting capability

Publié le 28/06/2019
Charles A.
Owner
Matériaux de construction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Avantages: The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Inconvénients: The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Réponse de l'éditeur

envoyé par Synchroteam le 02/07/2019

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Not great, not terrible

Publié le 27/12/2017
Ryan P.
Owner
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
4/5
Fonctionnalités
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Avantages: The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Inconvénients: Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Réponse de l'éditeur

envoyé par Synchroteam le 01/05/2018

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Publié le 09/05/2018
Ian M.
Financial Controller
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix

Avantages: - Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Inconvénients: It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Réponse de l'éditeur

envoyé par Synchroteam le 15/05/2018

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.