--- description: CallMiner Eureka : qu'en pensent les utilisateurs ? Lisez les avis clients sur CallMiner Eureka, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallMiner Eureka - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [CallMiner Eureka](/software/130323/eureka) # CallMiner Eureka Canonical: https://www.capterra.lu/software/130323/eureka > Solution d'analyse de la parole et de gestion généralisée des performances des centres d'appels pour les grands et petits call centers. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.6/5** | 5 Avis | | Simplicité | 4.4/5 | Based on overall reviews | | Support client | 4.3/5 | Based on overall reviews | | Rapport qualité-prix | 4.0/5 | Based on overall reviews | | Fonctionnalités | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallMiner - **Founded**: 2002 ## Commercial Context - **Target Audience**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, web - **Langues**: allemand, anglais, catalan, chinois, chinois traditionnel, espagnol, français, italien, japonais, néerlandais, portugais - **Available Countries**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine, Botswana and 151 more ## Fonctionnalités - Actions découlant d'un événement - Alertes/Notifications - Analyse de texte - Analyse prédictive - Analyse visuelle - Automatisation des processus et flux de travail - CTI (couplage téléphonie informatique) - Collecte de données multicanal - Collecte de réponses hors ligne - Communication multicanal - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Enregistrement des appels - Enregistrements - Filtrage des mots-clés - Gestion de l'expérience client - Gestion de la communication - Gestion de la qualité - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion du personnel - Historique des clients - IVR - Importation et exportation de données - Intelligence artificielle et machine learning - Interface d'agent - Journalisation des appels - Logiciels de chatbots - Modèles personnalisables - Multiples modèles de notation - Personnalisation des URL - Prise en charge de plusieurs langues - Questions personnalisables - Recherche en libre-service - Reconnaissance vocale - Scripts d'appel - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi des appels - Suivi des indicateurs clés de performance - Sécurité des données - Tableau de bord - Third-Party Integrations - Transcription automatique - Transcription des appels - Visualisation de données - e-mail marketing ... and 6 more features ## Integrations (6 total) - Amazon Connect - Five9 - Genesys - Salesforce Customer360 - Talkdesk - Twilio ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels d'intelligence artificielle](https://www.capterra.lu/directory/30938/artificial-intelligence/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [inconnect](https://www.capterra.lu/software/164772/omnichannel) — 3.9/5 (19 reviews) 2. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (261 reviews) 3. [XM for Customer Experience](https://www.capterra.lu/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 4. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) ## Avis ### "So much information" — 5.0/5 > **Amber** | *17 août 2018* | Biens de consommation | Recommendation rating: 10.0/10 > > **Avantages**: I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did. > > **Inconvénients**: I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out. ----- ### "We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience." — 4.0/5 > **Allison** | *10 mai 2018* > > **Avantages**: The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business. > > **Inconvénients**: We have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed. ----- ### "Eureka-Callcenter\_11-07-2022" — 5.0/5 > **Osman** | *12 juillet 2022* | Logiciels | Recommendation rating: 5.0/10 > > **Avantages**: Actually i can say that i try it and it looks like good.it serve many features. > > **Inconvénients**: i think that it's help documentation needs improvement. ----- ### "Eureka" — 5.0/5 > **Gisele** | *28 février 2023* | Papier et produits forestiers | Recommendation rating: 10.0/10 > > **Avantages**: Software de fácil acesso e muito simples de utilizar. > > **Inconvénients**: Não encontrei algo de negativo neste produto. > > Recomento demais. ----- ### "CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics." — 4.0/5 > **Allison** | *7 juin 2017* > > **Avantages**: I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it. > > **Inconvénients**: The only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool. ## Links - [View on Capterra](https://www.capterra.lu/software/130323/eureka) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data