---
description: Yonyx : qu'en pensent les utilisateurs ? Lisez les avis clients sur Yonyx, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Yonyx - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service)

# Yonyx

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> Guides interactifs pilotés par l'arbre de décision qui se raccordent à la plupart des systèmes CRM. Suivez les processus métiers de manière interactive.
> 
> Conclusion : 256 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Yonyx ?

Les équipes opérationnelles utilisant des applications d'aide à la décision basées sur les connaissances, des équipes de support technique, des équipes de service client, des préventes, du télémarketing, un service d'assistance et d'entretien informatique, des rédacteurs techniques.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 256 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Yonyx
- **Pays**: Sunnyvale, É.-U.
- **Fondé**: 2012

## Contexte commercial

- **À partir de**: 25,00 $US
- **Type de licence**:  (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: allemand, anglais, arabe, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, thaï
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus

##  Fonctionnalités

- Catalog Management
- Collecte de données multicanal
- Communication multicanal
- Contrôles/Permissions d'accès
- Enquêtes et feedback
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des connaissances
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des tickets de support
- Logiciels d'expérience client
- Mesure des performances
- Mise en forme de texte
- Outils d'analyse de données
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Stratégie de marque personnalisable
- Sécurité des données
- Third-Party Integrations
- Visualisation de données
- Éditeur de texte enrichi

## Intégrations (34 au total)

- Dynamics 365 Customer Voice
- Freshdesk
- Google Chrome
- Google Sheets
- Microsoft Dynamics 365 Business Central tegossuite
- NetSuite
- Oracle B2C Service
- Oracle CRM On Demand
- Oracle Sales
- Oracle Service
- Peeklogic Salesforce – Jira Connector
- Postman
- Postman SMTP
- Salesforce Einstein
- Salesforce Field Service

... et 19 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)

## Catégories connexes

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Logiciels CRM en ligne](https://www.capterra.lu/directory/30072/online-crm/software)
- [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software)
- [Aide à la décision](https://www.capterra.lu/directory/30544/decision-support/software)
- [Support client](https://www.capterra.lu/directory/32315/customer-support/software)

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2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
4. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Avis

### "Yonix is awesome" — 5.0/5

> **Crystal** | *20 février 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10
> 
> **Avantages**: Makes call flow very easy to navigate and allows customer notation to be more efficient. Can get an account notated in a snap simply by following the prompts
> 
> **Inconvénients**: No Cons Yonyx is awesome. It is very easy to use and very efficient. I hope we always get to use it,
> 
> Loved using it since day 1.  It is very easy to use and very efficient. I hope we always get to use it,

-----

### "Simple, cost effective solutions to complex problems." — 5.0/5

> **John** | *27 novembre 2025* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10
> 
> **Avantages**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive.
> 
> **Inconvénients**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow.
> 
> I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product.

-----

### "review" — 3.0/5

> **Victoria** | *14 septembre 2022* | Immobilier | Taux de recommandation : 2.0/10
> 
> **Avantages**: That it works most of the time on a daily basis
> 
> **Inconvénients**: That it isn't consistently working well.

-----

### "I loved Yonyx" — 5.0/5

> **Dwayne** | *18 décembre 2025* | Assurance | Taux de recommandation : 7.0/10
> 
> **Avantages**: I loved how easy it was to find what I'm looking for.  I was working with the Yonyx team, love the features.
> 
> **Inconvénients**: Nothing. there's no cons/ everything has something that someone might not like. But in this case, I loved the program.
> 
> It's an excellent program, I believe that everyone can benefit from the program. We were able to pull the resources easily.

-----

### "Great product for our sales team" — 5.0/5

> **Ellie** | *4 février 2025* | Logiciels de construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: It's an incredible tool that is going to help us expand our inside sales team as we look to establish a call center to bring in more appointments for our account executives.
> 
> **Inconvénients**: There is nothing that I've found so far that is negative about Yonyx.
> 
> \[sensitive content hidden\] has been so incredibly helpful spending so much time with me on the backend telling me exactly what I need to do, showing me how to do it and then making sure that I'm learning the process to be able to do it on my own.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/130406/agi-self-service)

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