Qui utilise Deskero ?

Deskero cible toutes les entreprises qui souhaitent s'engager avec les clients de manière plus personnelle et significative, tout en comptant sur un système solide de gestion des cas d'assistance.

Description de Deskero

Deskero est un logiciel d'assistance technique robuste, doté de fonctionnalités telles que l'assistance multicanal, une base de connaissances, l'intégration de réseaux sociaux, le chat en direct intégré, des réponses prédéfinies et la gestion des clients préférés. Le logiciel vise à intégrer l'engagement social dans le service client, avec une surveillance innovante des réseaux sociaux qui permet aux entreprises de surveiller toutes les conversations significatives sur les réseaux sociaux pouvant concerner leurs marques.

Informations sur Deskero

Deskero

http://www.deskero.com/

Fondé en 2012

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Documentation
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Présentation des tarifs de Deskero

Deskero n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Deskero est disponible à partir de 9,00 $US/mois.


À partir de

9,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Deskero - Fonctionnalités

  • Accès et contrôle à distance
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Configuration des workflows
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Macros et réponses types
  • Monitoring réseau
  • Portail libre-service
  • Rapports et analyses
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions

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Avis sur Deskero

Afficher 5 avis sur 104

Note globale
4,7/5
Facilité d'utilisation
4,8/5
Service client
4,7/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Andrea A.
Business Development
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/08/2020

"Simple, complete, scalable and customizable with API"

Commentaires: We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Avantages: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Inconvénients: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/08/2020
Marc C.
President
Logiciels, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2020

"Easy process to onboard ticketing system for our clients"

Commentaires: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Avantages: Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Inconvénients: We are french based company (Quebec) and the french language pack needs a bit of update.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2020
Utilisateur vérifié
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2018

"Good but not cheap"

Avantages: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Inconvénients: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Réponse de l'éditeur

envoyé par Deskero (Nabra Ltd) le 08/03/2018

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

  • Source de l'avis 
  • Source : GetApp
  • Publié le 05/02/2018
Stefano D.
CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 08/07/2020

"Easy to implement and to use. It saves a lot of time to the company's support team."

Avantages: The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Inconvénients: Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 08/07/2020
Stephenie S.
Head of Marketing & Data
Recrutement, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/07/2019

"Great App for the Price"

Commentaires: We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Avantages: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Inconvénients: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/07/2019