--- description: Zoho Survey : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho Survey, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Survey - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de vote en ligne](/directory/30092/survey/software) > [Zoho Survey](/software/131426/zoho-survey) # Zoho Survey Canonical: https://www.capterra.lu/software/131426/zoho-survey Page : 1/19\ Suivant: [Page suivante](https://www.capterra.lu/software/131426/zoho-survey?page=2) > Outil en ligne qui vous permet de créer un nombre illimité d'enquêtes, de les diffuser et d'en analyser facilement les données. > > Conclusion : 450 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoho Survey ? Indépendants, grandes entreprises, moyennes entreprises, associations sans but lucratif, administrations publiques, petites entreprises ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 450 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 35,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, indonésien, italien, japonais, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse statistique - Analyse visuelle - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Gestion des commentaires - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des questions et réponses - Gestion du panel - Importation et exportation de données - Live Results Sharing - Logique d'évitement - Modèles personnalisables - Outils d'analyse de données - Outils de présentation - Personnalisation des URL - Questionnaires à choix multiples - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Sondage en ligne - Stratégie de marque personnalisable - Structure des enquêtes de Net Promoter Score (NPS) - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - e-mail marketing ## Intégrations (17 au total) - Eventbrite - Google Docs - Google Sheets - Mailchimp - Meta for Business - Shopify - Slack - Tableau - Zendesk Suite - Zoho Analytics - Zoho CRM - Zoho Campaigns - Zoho Commerce - Zoho Flow - Zoho Recruit ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) ## Catégories connexes - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Études de marché](https://www.capterra.lu/directory/10041/market-research/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/31220/polling/software) - [motivation des collaborateurs](https://www.capterra.lu/directory/30817/employee-engagement/software) - [Feedback à 360 degrés](https://www.capterra.lu/directory/30666/360-degree-feedback/software) ## Logiciels similaires 1. 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[Survicate](https://www.capterra.lu/software/132914/survicate) — 4.6/5 (99 reviews) ## Avis ### "Zoho survey - working experience at Builder.ai" — 4.0/5 > **Alfiya** | *23 août 2024* | Réseaux informatiques | Taux de recommandation : 8.0/10 > > **Avantages**: I like the customer effort survey, it actually helps in determining how much the customer is willing to stick to the business and be a potential buyer of the product > > **Inconvénients**: Data security can be improved and I believe the costing is slightly high in terms of features provided. > > So I used to work in middleware team at Builder.ai, so the customer used to come and define a customise app they have some set of requirements. However they might not have technical experience hence need assistance. Sometimes chatbots cannot match customers expectations, hence customer survey is important. Also here survey was collected, mostly by all users of the product, to improve quality of the platform ----- ### "Advanced online Survey tool" — 5.0/5 > **Samuel** | *23 juin 2024* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: If you have a Zoho Account, you can easily create a Zoho Survey that can be embedded in your web apps or shareable by link. > > **Inconvénients**: Has limit of 100 surveys on the free plan. > > Zoho Survey provides advanced question types, flexibility and customizations. ----- ### "Mediocre Survey Builder" — 3.0/5 > **Nikita** | *17 décembre 2023* | Machines | Taux de recommandation : 4.0/10 > > **Avantages**: It is already integrated into Zoho CRM and can update natively contact information without any extra API connections. It has unique ways to integrate into Zoho ecosystem. > > **Inconvénients**: It would only work with Zoho or really hard to use otherwise. Additional features need to be created manually and with Zoho in mind. > > It is fine to use on a low scale and low performing surveys but it fails against other survey tools available. ----- ### "Uncovering the Power of Zoho Survey: A Comprehensive Review" — 5.0/5 > **Raksha** | *1 février 2023* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: User-friendly interface: Zoho Survey is easy to use and navigate, even for non-technical users.Customization options: Zoho Survey offers a wide range of customization options, allowing users to create surveys that match their brand identity and goals.Advanced reporting and analysis: Zoho Survey provides detailed reports and analysis of survey results, which can be helpful for making informed decisions.Integrations with other Zoho apps: Zoho Survey integrates with other Zoho apps, such as Zoho CRM and Zoho Campaigns, making it easy to manage survey data within a larger suite of tools.Affordable pricing: Zoho Survey offers affordable pricing options, making it accessible for businesses of all sizes.Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service. > > **Inconvénients**: Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on a tight budget.Limited question types: Zoho Survey has a limited number of question types, which may not meet the needs of more advanced users.No offline data collection: Zoho Survey does not allow for offline data collection, making it less useful for surveys in areas with limited internet connectivity.Steep learning curve: While Zoho Survey is user-friendly, it may have a steep learning curve for those new to survey tools and data analysis. > > Overall, Zoho Survey is a well-rounded survey tool that provides a good balance of features, ease of use, and affordability. It has a user-friendly interface and offers a wide range of customization options, making it accessible for businesses of all sizes. The advanced reporting and analysis capabilities are particularly strong, as are the integrations with other Zoho apps. ----- ### "A tool that works for surveys in remote teams" — 5.0/5 > **afet** | *10 juin 2025* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Whenever I conduct surveys with groups or for my clients, I depend on Zoho Survey for the best results. I do not have to send back multiple emails to get the important feedback I need. > > **Inconvénients**: One disadvantage with using matrix questions was that scoring was limited. It became necessary to find a way to give responses in a grid layout numerical values. ----- Page : 1/19\ Suivant: [Page suivante](https://www.capterra.lu/software/131426/zoho-survey?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/131426/zoho-survey) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées