--- description: 1CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur 1CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 1CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [1CRM](/software/131566/1crm) # 1CRM Canonical: https://www.capterra.lu/software/131566/1crm Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/131566/1crm?page=2) > La solution de gestion de la relation client (CRM) la plus intuitive, personnalisable et économique du marché. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise 1CRM ? Les propriétaires de petites et moyennes entreprises recherchent une solution CRM complète et économique qu'ils peuvent personnaliser pour répondre aux besoins uniques de leur entreprise. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 57 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: 1CRM - **Fondé**: 1997 ## Contexte commercial - **À partir de**: 15,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Prix**: 30 jours d’essai gratuit, aucune carte de crédit requise. Startup: $12 par utilisateur, par mois Startup+: $19 par utilisateur, par mois Professional: $28 par utilisateur, par mois Enterprise: $34 par utilisateur, par mois - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, espagnol, français, italien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automatisation du marketing - Champs personnalisables - Comptabilité - Contrôles/Permissions d'accès - Devis - Facturation - Gestion de la base de connaissances - Gestion de projets - Gestion des contacts - Gestion des contrats/licences - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des remises - Gestion des tâches - Gestion du pipeline de ventes - Intégration des médias sociaux - Logiciels d'expérience client - Mesure des performances - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Prévision des ventes - Rappels - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Recherche/Filtre - Saisie de leads - Segmentation - Stockage de documents - Stratégie de marque personnalisable - Suivi des interactions - Suivi du temps et des dépenses - Système de calendrier et de rappel - Tableau de bord d'activités ## Intégrations (32 au total) - Adobe Commerce - Dropbox Business - Evernote Teams - Gmail - GoTo Meeting - Google Calendar - Google Maps - Google Workspace - HubSpot Marketing Hub - Joomla - Lead Guerrilla - LinkedIn for Business - LiveChat - Meta for Business - Microsoft Excel ... et 17 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels de CRM pour PME](https://www.capterra.lu/directory/31583/small-business-crm/software) - [Logiciels de gestion d'affaires](https://www.capterra.lu/directory/30532/business-management/software) - [Logiciels de création de devis](https://www.capterra.lu/directory/30201/quoting/software) - [Gestion des contacts](https://www.capterra.lu/directory/30016/contact-management/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [Flowlu](https://www.capterra.lu/software/166656/flowlu) — 4.8/5 (387 reviews) ## Avis ### "The best CRM solution we've found" — 5.0/5 > **Marcus** | *25 août 2015* | Services et technologies de l'information > > **Avantages**: Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support > > **Inconvénients**: Email marketing setup is quite complicated (though we are biased\!) More documentation needed More integrations would be good > > We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too\! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac \& Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. ----- ### "Excellent business management app for the SMB segment" — 5.0/5 > **Jacques** | *26 août 2015* | Télécommunications > > **Avantages**: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support > > **Inconvénients**: - portal uses Joomla which we find quite old-fashion (would prefer Drupal) > > We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers ----- ### "The transformation into 1CRM was really bad, support even worse." — 1.0/5 > **Julian** | *13 octobre 2017* | Logiciels > > **Avantages**: The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails. > > **Inconvénients**: The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England\!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost. > > The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable. ----- ### "Over-complex product, terrible customer support" — 1.0/5 > **Julian** | *14 avril 2017* | Logiciels > > **Avantages**: There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't. > > **Inconvénients**: Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled. > > This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it. ----- ### "Beyond pure CRM\!" — 5.0/5 > **Larry** | *17 septembre 2015* > > **Avantages**: Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow \& notifications capabilities provides excellent process control > > I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales \& Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/131566/1crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/131566/1crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées