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RepeatRewards
Description de RepeatRewards
RepeatRewards propose un logiciel de fidélisation client efficace, abordable et bien plus encore ! Tirez parti de tous les outils nécessaires pour créer et gérer une base de données client et récompenser les clients afin qu'ils dépensent plus. Vous allez adorer les campagnes marketing personnalisées et éprouvées de l'éditeur, disponibles via publipostage, e-mail et applications mobiles. De plus, vous pouvez ajouter d'autres services qui fonctionnent avec le logiciel de fidélisation client de RepeatRewards, comme le parrainage et les sondages. Compatible avec de nombreux points de vente.
Qui utilise RepeatRewards ?
RepeatRewards est adapté aux entreprises indépendantes, aux entreprises qui possèdent plusieurs succursales et aux franchises. L'éditeur offre ses services aux restaurants, pharmacies, fournisseurs d'équipement, commerces de détail et autres fournisseurs de services personnels (salons, etc.).
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Avis sur RepeatRewards
Très bon logiciel
Avantages :
Ce logiciel est parfait pour fideliser le consommateur
Inconvénients :
Je ne lui trouve aucun inconvénient je le recommande aux commerçants
Good marketing solution for small business
Avantages :
I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS.
Inconvénients :
I don't like the free email account provided but it's not a problem as we simply don't use it that much.
Réponse de l'équipe de Pro/Phase Marketing
il y a 7 ans
Thanks for the review! We will reach out shortly to find out more about your experience with the email component of the program as we are always making updates to our service and would love to hear any suggestions you have on that. We appreciate your business. -RepeatRewards
The website is so hard to use and navigate but I like the end results
Avantages :
The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.
Inconvénients :
It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.
Réponse de l'équipe de Pro/Phase Marketing
il y a 8 ans
Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well. In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time. -RepeatRewards
doesn't integrate well with my POS software (Paladin)
Commentaires : Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.
Avantages :
Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.
Inconvénients :
It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.
We LOVE using RepeatRewards!
Commentaires : We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!
Avantages :
RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.
Inconvénients :
It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.
