--- description: Mopinion : qu'en pensent les utilisateurs ? Lisez les avis clients sur Mopinion, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mopinion - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Mopinion](/software/131868/mopinion) # Mopinion Canonical: https://www.capterra.lu/software/131868/mopinion Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/131868/mopinion?page=2) > Logiciel tout-en-un de feedback des utilisateurs pour les canaux numériques. > > Conclusion : 19 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Mopinion ? Rejoignez plus de 250 entreprises intégrant des équipes numériques d'avant-garde telles que Ahold, Colgate-Palmolive, Decathlon, KLM, Vodafone, Scania, TomTom et bien d'autres. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 19 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Mopinion - **Pays**: Rotterdam, Pays-Bas - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 259,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur) - **Langues**: anglais, néerlandais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Bolivie, Brésil, Canada, Chili, Colombie, France, Guyana, Guyane française, Inde, Irlande, Italie, Mexique, Nouvelle-Zélande, Paraguay, Pays-Bas, Philippines et 10 de plus ## Fonctionnalités - Analyse de texte - Collecte de données multicanal - Enquêtes et feedback - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Modèles personnalisables - Rapports et analyses - Structure des enquêtes de Net Promoter Score (NPS) - Tableau de bord - Visualisation de données ## Intégrations (14 au total) - Adobe Analytics - Asana - Basecamp - Contentsquare - HubSpot CRM - Intercom - Jira - Marketo Engage - Microsoft Teams - Rocket.Chat - Slack - Trello - VWO Testing - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Logiciels similaires 1. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Broadly](https://www.capterra.lu/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews) ## Avis ### "Great way to get quick feedback" — 4.0/5 > **Kevin** | *21 juillet 2020* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The simple implementation in every e-mail to get quick responce from the customer. > > **Inconvénients**: Sometimes you have to switch a lot between the settings to get to the right answers. > > It's a great way to get quick feedback from the customer. This can be a small thumbs up/down or a complete survey. ----- ### "Easy to Setup and Effective Results" — 5.0/5 > **Alice** | *5 août 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The forms are very easy to set up and customize. We're able to get specific feedback from our users and the ability to attach a screenshot is an added bonus > > **Inconvénients**: Setting up the dashboard. I sometimes had to switch to Classic to get some information to display. > > We released a full revision of our web application and wanted to give our beta users an easy way to report bugs. Once it was fully released, the feedback was still beneficial in reporting buts, but it also provided us a great way to stay in touch with our users and hear their comments regarding improvements they're like to see. ----- ### "Great product.. if only it was working properly\!" — 1.0/5 > **Utilisateur vérifié** | *10 mai 2020* | Développement de programmes | Taux de recommandation : 0.0/10 > > **Avantages**: Features are the ones we expected to collect and analyze user feedback from our app users, but the stability is awful and accuracy questionable > > **Inconvénients**: The platform is so buggy and very unstable. You have to constantly rebuild your dashboard as they get destroyed at each connection\! I need always to double-check the results and results are randomly displayed. Looking for an alternative. > > As a SAAS company, we need to track and analyze our NPS. MOPINION as all the features we are looking for, but I suspect they have no tech team and the support is extremely poor. The platform so unstable and doesn't display properly the results, destroy the dashboards or gives random results. ----- ### "Concise and cheap" — 5.0/5 > **Hisao** | *30 septembre 2019* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Cheap: among feedback systems in the market, Mopinion offers one of the most cheapest price in class. Concise: easy to install into any websites - all you have to do is only adding one-liner anywhere in your page. Feature: it offers a screenshot - a few options only have this feature. Form construction is also good one > > **Inconvénients**: Sometimes it freezes on the Dashboard when we try to filter feedback items, the granularity of screenshot is limited, while Usabilla offers a screenshot feature that we can clip anywhere on the screen, and metrics we can use on cheats on the Dashboard doesn't offer full flexibility for us as we had some difficulty to have a graph only showing the number of feedback items in total. > > Overall it's very good feedback solution, but some features need some polishment in my opinion. ----- ### "Mopinion is versatile and easy to use" — 4.0/5 > **Igor** | *21 juillet 2020* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: Mopinion is easy to set up, just include a little script and you are up and running. The software is very versatile in gathering and sharing customer feedback in our organisation. There are many types of forms, form elements and combinations possible giving you a lot of freedom to create an engaging surveys for your customers. Data is easily gathered and exported, so you can easily use it in your reporting and escalation flows. Free tier makes it easy to test drive the software. Also, the sales team is very helpful to set up a more elaborate trial fit for our use cases. Very friendly and helpful support staff. > > **Inconvénients**: Sometimes the software is not entirely optimal to our workflows. Which makes some actions repetitive. When issues arise, like little bugs, these can be annoying, but are usually resolved in a matter of hours. While Mopinion is much cheaper for our highly visited websites, there are artificial limits on number of users and reports. This was a bit of a hassle to figure our during initial trials. Artificial intelligence aspect of the software is underdeveloped at the moment, but with the export options you can easily use your own analytical pipelines. > > Customer feedback went from several thousand per year using our previous tool to several thousand a month. Delivering actionable insights into our customers opinions and needs. Sometimes we were able to use Mopinion to add features to our products when our own development team did not have time to implement these. This way we could easily run tests and gather valuable insights in a matter of days. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/131868/mopinion?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/131868/mopinion) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées