--- description: SupportBee : qu'en pensent les utilisateurs ? Lisez les avis clients sur SupportBee, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportBee - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [SupportBee](/software/132028/supportbee) # SupportBee Canonical: https://www.capterra.lu/software/132028/supportbee Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/132028/supportbee?page=2) > Solution collaborative qui convertit les e-mails des clients en cas d'assistance de support et élimine le besoin de référencer des ID de cas. > > Conclusion : 34 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SupportBee ? Ce produit est suffisamment flexible pour répondre aux besoins des hommes d'affaires ou des grandes entreprises qui traitent des milliers de cas d'assistance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 34 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SupportBee - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Gestion de la base de connaissances - Gestion des centres d'appel - Gestion des e-mails - Gestion des listes d'attente - Macros et réponses types - Outils de collaboration - Rapports et analyses - Third-Party Integrations ## Intégrations (15 au total) - Asana - Basecamp - Capsule - ClickUp - Customer.io - GitHub - Highrise - Insightly - Jira - Pipedrive - Pivotal Tracker - Slack - Trello - ValueOps - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.lu/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Avis ### "A help desk platform with potential growth" — 4.0/5 > **Alex** | *23 janvier 2020* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are: 1.- The helpdesk portal is similar to the user interface of an email, so adapting to its use will be quick. 2.- You can generate significant reports on our volume of tickets resolved in a period of time. 3.- It is possible to create a knowledge base to provide customers with answers to their frequently asked questions. 4.- It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. 5.- It has a highly competitive price. 6.- It is a software with great experience, so it is backed by various market providers. 7.- It has extensive documentation on its website. > > **Inconvénients**: SupportBee should improve its loading times in the browser, since it is slower when there are many entries in the mailbox. It is also not recommended to open the application in Safari or Firefox because they are not optimized to support it. > > We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases. We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee. ----- ### "Low-cost, simple and effective support management solution" — 4.0/5 > **Paul** | *29 septembre 2025* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Supportbee provide a really simple, low cost solution for managing customer support for small businesses. > > **Inconvénients**: Thread management in the web UI is not ideal but it doesn't matter as there's no need to use it as the email integration is so simple. > > Great support from the Supportbee team. We used supportbee for about 10 years, and never had an issue. ----- ### "Does part of the job but could be so much better" — 3.0/5 > **Cécile** | *7 octobre 2024* | Logiciels | Taux de recommandation : 4.0/10 > > **Avantages**: Possibility to manage incoming messages in teams, to see messages from all the teams, to assign messages to coworkers, to add comments. Support team answers quickly to questions. > > **Inconvénients**: Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text. Snippets management is not user friendly. Filtering messages from a particular team if you are not a member of the team does not work as expected. ----- ### "Clear and easy set-up and workflow..." — 5.0/5 > **Andrew** | *25 novembre 2024* | Art/artisanat | Taux de recommandation : 9.0/10 > > **Avantages**: What I like is that it fits my company size. I can work with it quite easy so I don't have to go through a big learning curve. My clients can easily leave a ticket through a button on my website and raise a question. > > **Inconvénients**: Maybe it can be expanded with a chat-function? > > I like the easy set-up and I can start working with it right away. And it works professionally for my company. ----- ### "Multiple Knowledge Bases" — 5.0/5 > **Jennifer** | *6 juillet 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: We were most impressed with the ability to easily set up multiple, seperate knowledge bases and ticketing systems. We have two completely different product lines so being able to differentiate between them was important to us. The user interface is easy to use and aesthetically pleasing. > > **Inconvénients**: There isn't a lot of customization available to the program. For example, I would like to be able to code in my own layout for the knowledge bases. > > It has been a very positive experience overall so far. Their customer service is top tier. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/132028/supportbee?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132028/supportbee) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées