--- description: Zendesk Explore : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zendesk Explore, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Explore - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de reporting](/directory/30053/reporting/software) > [Zendesk Explore](/software/132248/bime) # Zendesk Explore Canonical: https://www.capterra.lu/software/132248/bime Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/132248/bime?page=2) > BIME vous permet de découvrir facilement les données importantes pour vous et votre entreprise. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zendesk Explore ? Les grandes entreprises, les entreprises de taille moyenne, les organismes à but non lucratif, les institutions publiques, BIME connecte les données des clients et permet aux entreprises d'obtenir une vue holistique. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 22 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zendesk - **Pays**: San Francisco, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 49,00 $US - **Type de licence**: (Essai gratuit) - **Prix**: BIME est disponible en essai gratuit de 14 jours \* Plan Basique (490 $ par mois) \* Plan Big Data (690 $ par mois) – ce plan comprend les connecteurs Big Data aux grands dépôts de données populaires (Google BigQuery, Amazon Redshift, SAP HANA, HP Vertica, et Vectorwise). Pour de plus amples renseignements, rendez-vous sur le site web de BIME. - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Analyse des tendances - Analyse visuelle - Connecteurs de données - Création de tableaux de bord - Fonction de glisser-déposer - Fonctions/calculs - Gestion des données - Importation et exportation de données - Mesure des performances - Planification stratégique - Rapports ad hoc - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Recherche/Filtre - Scheduled/Automated Reports - Sources de données multiples - Suivi des indicateurs clés de performance - Tableau de bord - Tableau de bord d'activités - Tableau de bord personnalisable - Visualisation de données - Widgets ## Intégrations (20 au total) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de reporting](https://www.capterra.lu/directory/30053/reporting/software) ## Catégories connexes - [Outils de reporting](https://www.capterra.lu/directory/30053/reporting/software) - [Outils de BI](https://www.capterra.lu/directory/23/business-intelligence/software) - [Visualisation de données](https://www.capterra.lu/directory/30696/data-visualization/software) - [Tableau de bord](https://www.capterra.lu/directory/30839/dashboard/software) - [Analyse statistique](https://www.capterra.lu/directory/30752/statistical-analysis/software) ## Logiciels similaires 1. [Google Analytics 360](https://www.capterra.lu/software/177042/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.capterra.lu/software/176586/power-bi) — 4.6/5 (1871 reviews) 3. [Tableau](https://www.capterra.lu/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Dataslayer](https://www.capterra.lu/software/218756/dataslayer) — 4.7/5 (88 reviews) 5. [Google Data Studio](https://www.capterra.lu/software/190616/data-studio) — 4.5/5 (335 reviews) ## Avis ### "A real disruptor in the BI dashboard space" — 5.0/5 > **Harrison** | *11 mai 2016* | Marketing et publicité > > **Avantages**: -Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans > > **Inconvénients**: -Documentation hasn't caught up to improvements/features with the tool > > I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime. ----- ### "easy to use" — 4.0/5 > **Diego** | *11 décembre 2025* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Inconvénients**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 janvier 2026* | Production alimentaire | Taux de recommandation : 2.0/10 > > **Avantages**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Inconvénients**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 février 2023* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Can find all the details easily with any details available of the customer. > > **Inconvénients**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11 février 2023* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Inconvénients**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/132248/bime?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132248/bime) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Données structurées