--- description: SkyTouch Hotel OS : qu'en pensent les utilisateurs ? Lisez les avis clients sur SkyTouch Hotel OS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SkyTouch Hotel OS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [SkyTouch Hotel OS](/software/132368/skytouch-hotel-os) # SkyTouch Hotel OS Canonical: https://www.capterra.lu/software/132368/skytouch-hotel-os Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/132368/skytouch-hotel-os?page=2) > La plateforme d'exploitation hôtelière SkyTouch Hotel est destinée aux hôteliers tournés vers l'avenir qui souhaitent avoir le contrôle sur leurs propriétés. > > Conclusion : 95 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SkyTouch Hotel OS ? La plateforme d'exploitation hôtelière SkyTouch convient à pratiquement toutes les tailles et tous les types d'hôtels qui ont besoin d'une solution de gestion hôtelière fiable, intuitive, simple et économique pour leurs établissements. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 95 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SkyTouch Technology - **Pays**: PHOENIX, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 5,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Booking Management - Facturation - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des réservations - Gestion des taux - Intégration GDS et OTA - Inventaire des salles - Logiciels d'expérience client - Point de vente (PDV) - Rapports et analyses - Réservation en ligne - Support client - Tableau de bord d'activités - Tarification dynamique ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de gestion des canaux pour hôtels](https://www.capterra.lu/directory/31615/hotel-channel-management/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels pour motels](https://www.capterra.lu/directory/32584/motel/software) ## Logiciels similaires 1. [Cloudbeds](https://www.capterra.lu/software/158839/cloudbeds) — 4.3/5 (338 reviews) 2. [Little Hotelier](https://www.capterra.lu/software/144307/little-hotelier) — 4.0/5 (220 reviews) 3. [SiteMinder](https://www.capterra.lu/software/123133/siteminder) — 4.2/5 (257 reviews) 4. [RMS](https://www.capterra.lu/software/208061/rms-cloud) — 4.4/5 (412 reviews) 5. [roommaster](https://www.capterra.lu/software/13824/roommaster) — 4.3/5 (129 reviews) ## Avis ### "They got PMS basics right" — 5.0/5 > **Dean** | *1 février 2019* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: This basic hotel management software is easy to use and reliable. > > **Inconvénients**: Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties. > > Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component\! ----- ### "A comprehensive PMS at a reasonable price" — 5.0/5 > **Dan** | *9 février 2021* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform; > > **Inconvénients**: The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice. > > SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic. ----- ### "In short, the product was oversold and underdelivered" — 2.0/5 > **Asia** | *13 février 2018* > > **Avantages**: I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in. > > **Inconvénients**: My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product. ----- ### "Great System" — 5.0/5 > **Miguel** | *15 septembre 2019* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: It'seasy to used, help with overall setups and manage ans is easy to work with and manage. > > **Inconvénients**: It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better. > > I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts. ----- ### "Great Operating System" — 5.0/5 > **Utilisateur vérifié** | *5 décembre 2019* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design. > > **Inconvénients**: Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime. > > Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast \& seamless implementation. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/132368/skytouch-hotel-os?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132368/skytouch-hotel-os) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées