--- description: Close : qu'en pensent les utilisateurs ? Lisez les avis clients sur Close, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Close - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [Close](/software/132667/close-io) # Close Canonical: https://www.capterra.lu/software/132667/close-io Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/132667/close-io?page=2) > Close peut vous aider à conclure plus d'affaires grâce à sa plateforme qui regroupe les appels, les SMS et les e-mails en un seul endroit. Essayez-la gratuitement. > > Conclusion : 164 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Close ? Les équipes de vente internes qui souhaitent conclure davantage d'affaires et éviter les saisies de données manuelles. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 164 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Elastic - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 35,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Espagne, France, Inde, Italie, Japon, Mexique, Portugal, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Automate d'appel - Automatisation des processus et flux de travail - Base de données de clients - Bibliothèque de contenu - CRM Integration - Campagnes de drip marketing - Communication multicanal - Contacts partagés - Distribution automatique des appels - Définition des priorités - Enregistrements - Fonctions pour secteur de l'assurance - For Financial Institutions - Gestion de la communication - Gestion des activités commerciales - Gestion des clients - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des listes - Gestion des listes d'appels - Gestion des performances - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - IVR - Identification du compte cible - Intelligence artificielle et machine learning - Intelligence conversationnelle - Logiciels d'expérience client - Modèles d'e-mails - Notes et commentaires - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Outils de collaboration - Personnalisation - Pour organisations et équipes commerciales - Rapports de ventes - Rapports sur les appels - Real-Time Notifications - Routage des appels - Saisie de données - Saisie de leads - Suivi de l'engagement - Suivi des appels - Suivi des appels - Suivi des clics - Suivi des e-mails - Transcription des appels ... et 44 fonctionnalités supplémentaires ## Intégrations (85 au total) - ActiveCampaign - Airtable - Allegrow - Asana - Bento - Better Proposals - Breeze - Calendly - ChatGPT - Claude - Clay - Convin - CozyRoc SSIS+ Components Suite - Custify - Customer.io ... et 70 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) - [Logiciels de CRM pour Mac](https://www.capterra.lu/directory/30917/mac-crm/software) - [Logiciels d'assistant commercial avec IA](https://www.capterra.lu/directory/34135/ai-sales-assistant/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6967 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18769 reviews) 3. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24059 reviews) 4. [HubSpot Sales Hub](https://www.capterra.lu/software/140219/hubspot-saleshub) — 4.5/5 (498 reviews) 5. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (986 reviews) ## Avis ### "You really need to try CLOSE CRM" — 4.0/5 > **Dr. Brijendra** | *8 janvier 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use interface and very clean UI, amazing roadmap too, they do support under MS for startup program, this include call the customer features. > > **Inconvénients**: Features sets are lacking, however they have a strong product roadmap, which helps to stick with the software > > Amazing CRM products, especially for startups ----- ### "Efficient and User-Friendly CRM for Sales Teams" — 5.0/5 > **Mehmet Ali** | *8 juillet 2025* | Développement de programmes | Taux de recommandation : 9.0/10 > > **Avantages**: The dashboard is very useful and practical. It gives a clear, real-time overview of all sales activities, making it easy to prioritize follow-ups and track progress at a glance. I especially appreciate how intuitive the interface is even new team members can get up to speed quick > > **Inconvénients**: The trial period felt a bit short, especially for teams that are evaluating multiple tools and need time to fully explore all the features. A slightly longer trial would be great > > Very useful and easy to use. Close offers a streamlined experience tailored for sales teams, with intuitive features that enhance productivity. From the dashboard to communication tools, everything is designed to be accessible and efficient. It has definitely helped us stay organized and focused on closing deals faster. ----- ### "A Powerful Start-Up CRM We're Slowly Outgrowing" — 4.0/5 > **Utilisateur vérifié** | *25 mars 2026* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: As a CRM, it's solid in many of the areas that count. Particularly for smaller companies, I think it offers a decent value for the cost. Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places. It also has very powerful search functionality, which we used to drive a lot of automation and reporting for sales and service managers, first through Zapier and now through Close itself as well as they build out more internal automation triggers. They handle lead pages with lots of activities and notes really well, allowing you to filter down by activity, customer, employee, timeframe, or text searching. The AI summary at the top of the page can also be useful to get an overall picture. > > **Inconvénients**: The reporting functionality leaves a lot to be desired. It's easy to pull slices of data through the search tool, but hard to compare those against each other or look at change over time. Many of the reports they do have around things like Opportunity pipelines aren't customizable enough to be useful (for example, you can only look at time for opportunities to move to the exact next stage in the pipeline, so any that skip a step or move backwards don't report properly and can't be filtered for), and there's no good workaround we've been able to find. They also have one limit that hurts automated workflows: you can only trigger them on a small subset of what their search tool allows you to look for. We are forced to still use Zapier in many cases, because there we can use the search results themselves as a trigger. I spoke with their product team years ago asking for workflows to trigger off of search results matching for a lead, but they've seemed to prioritize AI features and other updates instead. We'd save potentially hundreds per month if we had that one feature. > > It's been generally positive. Their support is reasonably good (though we have to sometimes take extra time to be escalated when we have clear issues that require it), their UI is easy to learn, and their activity tracking and search tools are very helpful. While we have our gripes with them, and may "age out" of our fit with them as we scale, they have helped us a lot as a startup. ----- ### "Exceptional if it fits your business model, meh if it does not" — 3.0/5 > **Jonathan** | *20 janvier 2024* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: What I liked about Close was the consolidation of tools into one CRM. The sales pipeline and lead management was incredibly intuitive and ready to jump into right out of the box. > > **Inconvénients**: Phone features are underdeveloped or possibly intentionally barebone. > > Features are clearly targeting the saas sales segment, which wasn't helpful for my agency which essentially is a retail business model. Lead management and the sales pipeline management were incredibly easy to get into however. Being able to create tasks, notes while in a call, messages, and emails all being automatically logged in a particular lead's profile was fantastic. The 'workflows' or automations on sending out follow ups on schedule and utilizing templates is also something awesome only found on CRMs that cost 4x as much; that's a great deal. However, as noted above, they didn't have retail business models in mind or maybe they don't have enough context. 1) There's no call history - Yes, their guide or protocol is to 'add as a lead' when a call comes in, but that's only DURING the call. So if a new lead calls in to your agency/store, and if the call ends and the lead isn't added, then the call's number/history is lost in the ether. If you've ever onboarded new employees, you know procedures like this won't be followed all the time. 2) There's no way to set business hours/voicemail-forward - I work past business hours to get extra admin work done; of course customers don't always look up business hours before calling and suddenly I have to listen to the ring tone for 30 seconds or pick up. 3) Big emphasis on 'Companies' as leads/customers vs Individuals - So on lead profiles, you can set an address, yes. But after setting the address, city, state, zip code, you can only see the city and state on the lead's profile (probably because of its intended use for B2B sales), but in a B2C context, it's vastly more helpful to see the full address for us. You can argue you can create custom fields, but it seems like a easy fix to just let users choose which address details are visible in that proper spot. This is just one example, there's also not really much functionality for MAINTAINING/RETENTION of clients after the sales aspect. Again, emphasis towards saas sales where the use-case is getting the sale and then passing off the client to another department; whereas in retail or agency use, we have to maintain that relationship or make product/service changes. All in all, incredibly useful focus on the outbound sales aspect, if your business model fits or if you want a dedicated sales CRM for a sales team. However, retail businesses, B2C, or in my case, insurance agencies, will need something more well-rounded. ----- ### "Phone Heavy Sales Team's Dream" — 5.0/5 > **Kyle** | *14 avril 2022* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: no fluff. there are not 3 different places to log contacts/opps/accounts/leads it is all on one page. It is simple yet surprisingly powerful. Every one of my reps added can't get over how easy and fluid it makes their life. > > **Inconvénients**: Dashboards are non existent. You will need to be comfortable with exporting/using zapier/or a few support partners to push your data into a visual appealing place > > It is everything we need except dashboards. If your are an outbound or phone heavy sales ord ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/132667/close-io?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132667/close-io) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées