--- description: BenchmarkONE : qu'en pensent les utilisateurs ? Lisez les avis clients sur BenchmarkONE, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BenchmarkONE - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [BenchmarkONE](/software/132719/hatchbuck) # BenchmarkONE Canonical: https://www.capterra.lu/software/132719/hatchbuck Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/132719/hatchbuck?page=2) > Hatchbuck est une plateforme de CRM et de marketing automation conviviale pour les entreprises B2B et les agences marketing de petite envergure qui fournissent des services à de petits clients. > > Conclusion : 155 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BenchmarkONE ? Hatchbuck est une plateforme de vente et de marketing conçue pour les agences de marketing et les petites entreprises qui veulent un moyen simple et abordable de gérer leurs contacts, d'améliorer leur suivi et de gagner plus de clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 155 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Polaris Software - **Pays**: St. Louis, É.-U. ## Contexte commercial - **À partir de**: 49,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse des campagnes - Automatisation du marketing - Autoresponders - Base de données de clients - Campagnes de drip marketing - Champs personnalisables - Contenu dynamique - Gestion des campagnes - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des modèles - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Lead nurturing - Logiciels d'expérience client - Marketing multicanal - Outils de collaboration - Pages de renvoi et formulaires web - Personnalisation - Planification des rendez-vous - Qualification de leads - ROI Tracking - Rapports et analyses - Saisie de leads - Segmentation - Stockage de documents - Suivi des e-mails - Suivi des interactions - Suivi des visiteurs de sites web - Tableau de bord d'activités - Third-Party Integrations - e-mail marketing ## Intégrations (40 au total) - Acuity Scheduling - Alchemer - BigCommerce - Bookafy - Eventbrite - Formstack Forms - FreshBooks - FullContact - Gmail - GoTo Meeting - GoTo Training - GoTo Webinar - Google Contacts - Google Drive - Gravity Forms ... et 25 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software) - [Logiciels pour agences de communication](https://www.capterra.lu/directory/30736/advertising-agency/software) - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) ## Logiciels similaires 1. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5730 reviews) 2. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 3. [Freshsales](https://www.capterra.lu/software/155563/freshsales) — 4.5/5 (621 reviews) 4. [Spotler CRM](https://www.capterra.lu/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) 5. [Keap](https://www.capterra.lu/software/76390/infusionsoft) — 4.1/5 (1298 reviews) ## Avis ### "The happy lil' secret in the automated marketing world\!" — 5.0/5 > **George** | *25 juillet 2018* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Hatchbuck is great. What? I need to write more? ok. It allows you to create or upload documents, you can include them as well as links into emails, and then combine emails into campaigns where they are delivered at preset times. But that's far from all\! Hatchbuck monitors the customer's interactions with your email and awards score points (defined by you) for various activities like visting your website, reading an email, downloading a document or clicking on a link. So when you open Hb you can review the current scores and follow up with the prospects who are raising their hands the furthest. But, there's more\! Where Hb 'really' excels is in the logic of these campaigns. For example... if you have a campaign for general interest which you are sending to a generic group and a customer evinces particular interest in your offering (clicks or downloads a lot) Hb logic can detect this and move him to a more aggressive sales campaign. Hb can notify you for any specific buying signal. Hb can send the customer (again, automatically) additional materials based on actions ("oh, you like case studies, eh, take a look at this one") . If you do the campaigns correctly Hb is really a 'fire and forget' homing missile. It has a tremendous number of features (searching and segmentation are awesome) and because of its price structure, it really allows a small company to punch waaaay above its weight class. I'm happy\! > > **Inconvénients**: A few things. I'm not crazy about the HTML design tool. (Or, perhaps, I'm a lousy designer?) It seems too old-fashioned. You can get false positives from the lead score system -- especially if you email to high security places like financial institutions whose bots click on everything to test your email for spy/malware. Its awkward to try to call a super high scoring customer who 'appears' fascinated with your content only to learn that he left 6 months ago and the bots are still screening his email. :-( > > Allows a small marketing outfit to punch above its weight and focus follow-on efforts on the more high-valued prospects. ----- ### "Hatchbuck hits a sweet spot" — 5.0/5 > **Peter** | *6 février 2020* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Very good value for the money. The scoring is very helpful in qualifying prospects and interest. > > **Inconvénients**: Not much. It hits the highlights and is affordable. > > Sales engagement and qualification ----- ### "Product Update 2017: untested, too many bugs, makes customers lose credibility as features simply do not work" — 1.0/5 > **Christoph** | *18 mai 2017* | Conseil en gestion | Taux de recommandation : 2.0/10 > > **Avantages**: Very nice people in service, easy to use. Pricing is all right, looks nice, has some nice dashboard eye candy > > **Inconvénients**: Simply not reliable anymore, after the relaunch earlier this year, there are too many incidents where you are not in control of what hatchbuck is doing: e.g. unsubscribe doesn´t work: no confirmation that a user unsubscribed and campaigns do not stop, so unsubscribing users might get more emails from you. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah. Also, automations set for users who subscribe sometimes do not properly work. Conditions are unclear. e.g. Opt-in process: an online form might be set on option in - but that doesn't mean that it actually triggers the necessary steps. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah. Search (contacts) doesn't find contacts. And - this made me really re-evaluate other options: there was this bug which made other customers´ dashboard appear in my log-in. So I saw all activities going on from another company which also is a hatchbuck user. this made me ask myself if other hatchbuck users at the same time see my stuff/ activities/ personal data of my customers....Again: Embarassing? Yes. Potentially causing credibility and even legal problem? yeah. I do understand that there might be some issues after releasing a relaunch - however when it comes to processes which involve my leads/ customers and make us as a company look unprofessional (no opt-in, no unsubscribe, potential abuse of personal data of leads....) this is beyond any acceptable level and an absolute no-go. We are located in Germany and people are very sensitive about data protection and laws are very strict - we could get sued for each of the three points mentioned above. > > Also, the relaunch did not bring the features which were somewhat announces, e.g. imap integration only possible for gmail as of now. ----- ### "Great tool for starting your SaaS business" — 5.0/5 > **Dana** | *27 janvier 2021* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, ability to get it set up without engineers The tasks and campaigns are also AWESOME > > **Inconvénients**: Would love if you could text from the platform to customers ----- ### "Haven't had a bad experience with it yet, awesome CRM" — 5.0/5 > **Pat** | *1 novembre 2018* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Email Drop Campaigns Email Templates Provided Easy to Use > > **Inconvénients**: The only gripe (it's small) that I have is that you can't have a more broad view of your customer database. It only allows 100 per page and wish it could zoom out more, so I could see more customers in front of me at once. > > Amazing experience, software is easy to use. The support team is awesome, anytime I have a question they respond quickly and politely. They make me feel like one of their top clients, even though I'm nowhere near that. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/132719/hatchbuck?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132719/hatchbuck) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées