--- description: Front : qu'en pensent les utilisateurs ? Lisez les avis clients sur Front, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des e-mails](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.lu/software/132901/front Page: 1 / 13\ Suivant: [Next page](https://www.capterra.lu/software/132901/front?page=2) > Front est la première boîte de messagerie partagée qui permet aux équipes de collaborer autour de chaque e-mail et accroît leur performance sur le plan de la transparence, de la responsabilité et de l'efficacité. > > Verdict: Rated **4.5/5** by 285 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Front ? Convient à toutes les équipes qui mènent leurs activités en interne et en externe à l'aide de boîtes de messagerie. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.5/5** | 285 Avis | | Simplicité | 4.5/5 | Based on overall reviews | | Support client | 4.4/5 | Based on overall reviews | | Rapport qualité-prix | 4.1/5 | Based on overall reviews | | Fonctionnalités | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Front - **Pays**: San Francisco, É.-U. - **Founded**: 2013 ## Commercial Context - **À partir de**: 25,00 $US - **Type de licence**: (Essai gratuit) - **Target Audience**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Available Countries**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Chine, Danemark, Espagne, Estonie, Finlande, France, Grèce, Inde, Irlande, Italie, Japon, Luxembourg, Macédoine du Nord, Mexique and 11 more ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse visuelle - Assistance à distance - Automatisation des processus métiers - Autoresponders - Base de données des employés - CTI (couplage téléphonie informatique) - Chat en temps réel - Chat et messagerie - Chat vidéo - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Configuration des workflows - Conférences vidéo - Engagement des clients - Enquêtes et feedback - Fichiers audio et vidéo bidirectionnels - Fonction de glisser-déposer - Gestion d'équipe - Gestion de la base de connaissances - Gestion de la communication - Gestion de la qualité - Gestion des boîtes de messagerie - Gestion des calendriers - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des notes - Gestion des performances - Gestion des réunions - Gestion des tâches - Historique des clients - Intégration des employés - Logiciels d'expérience client - Logiciels de chatbots - Messagerie SMS - Messagerie client en temps réel - Messagerie instantanée - Mesure des performances - Outils de collaboration - Relevé et historique des chats - Routage automatisé - Routage des appels - Répertoire d'employés - Suivi de l'engagement - Suivi des problèmes - Suivi et analyse de l'utilisation ... and 53 more features ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) ## Catégories connexes - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de communication d'équipe](https://www.capterra.lu/directory/31033/team-communication/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18761 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1708 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1749 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3397 reviews) ## Avis ### "Une solution plus simple pour regrouper les mails" — 5.0/5 > **Sonia** | *10 août 2025* | Marketing et publicité | Recommendation rating: 9.0/10 > > **Avantages**: Front nous permet de réunir les emails et de collaborer en équipe au même endroit. On s'y habitue vite à avoir des boîtes de réception partagées et nos commentaires internes. > > **Inconvénients**: Il a certaines lacunes pour des intégrations ou des capacités d'automatisation. Il serait plus intéressant d'avoir plus de guidage dans l'application. ----- ### "une nouvelle facon de travailler" — 5.0/5 > **henri** | *17 mars 2025* | Enseignement supérieur | Recommendation rating: 9.0/10 > > **Avantages**: Le travail en collaboration avec les différents membres de la société > > **Inconvénients**: Il y a suivi compliqué sur qui traite les lead > > tres bonne expérience et tres simple d'utilisation ----- ### "Never bcc internally again" — 5.0/5 > **Arjun** | *26 décembre 2023* | Logiciels | Recommendation rating: 10.0/10 > > **Avantages**: The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. > > **Inconvénients**: Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. > > Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. ----- ### "Great to use, not so fun if you leave" — 4.0/5 > **Matt** | *19 mars 2025* | Logiciels | Recommendation rating: 5.0/10 > > **Avantages**: Front felt complete and allowed for me to access all channels in one inbox saving so much time > > **Inconvénients**: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform > > Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do\! ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3 février 2026* | Machines | Recommendation rating: 0.0/10 > > **Avantages**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Inconvénients**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- Page: 1 / 13\ Suivant: [Next page](https://www.capterra.lu/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.lu/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data