--- description: Survicate : qu'en pensent les utilisateurs ? Lisez les avis clients sur Survicate, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Survicate - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de vote en ligne](/directory/30092/survey/software) > [Survicate](/software/132914/survicate) # Survicate Canonical: https://www.capterra.lu/software/132914/survicate Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/132914/survicate?page=2) > Recueillez plus d'opinions de la part de vos clients et offrez-leur une meilleure expérience client. Utilisez 20 intégrations natives pour agir sur les opinions des clients. > > Conclusion : 99 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Survicate ? Customer feedback surveys for scaling companies ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 99 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Survicate - **Pays**: Warsaw, Pologne - **Entreprise fondée en**: 2013 ## Contexte commercial - **À partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Prix**: Survicate offers usage based plans \& pricing. Get started for free \& choose the best option: Free: $0/month Essential: $79/month ($65 per month billed annually) Professional - $159/month ($129 per month billed annually) Ultimate - $349/month ($289 per month billed annually) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, polonais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - A/B Testing - Alertes/Notifications - Analyse des recherches utilisateurs - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Bibliothèque de questions - Commentaires anonymes - Communication multicanal - Créateur d'enquêtes - Création et conception de formulaires - Distribution multicanal - Division des questions (question branching) - Engagement des clients - Enquêtes et feedback - Feedback en continu - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des réponses - Intégration des employés - Live Results Sharing - Logique d'évitement - Mesure des performances - Modèles personnalisables - NPS des clients - Notification en cas d'avis émis - Personnalisation des URL - Questionnaires à choix multiples - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Real-Time Analytics - Real-Time Reporting - Segmentation - Segmentation de la clientèle - Sondage en ligne - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi des conversions - Suivi et analyse de l'utilisation - Surveillance des avis émis - Tableau de bord - Visualisation de données - Workflow Automation ... et 6 fonctionnalités supplémentaires ## Intégrations (66 au total) - AWeber - ActiveCampaign - Agile CRM - Airtable - Amplitude - Braze - Calendly - Campaign Monitor by Marigold - Close - Coda - Constant Contact - Copper - Customer.io - Drift - Drip ... et 51 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) ## Catégories connexes - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Automatisation des formulaires](https://www.capterra.lu/directory/10023/forms-automation/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software) ## Logiciels similaires 1. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (983 reviews) 2. [Google Forms](https://www.capterra.lu/software/176571/google-forms) — 4.7/5 (11594 reviews) 3. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 4. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2928 reviews) 5. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (1005 reviews) ## Avis ### "10/10 for Survicate" — 5.0/5 > **Charlotte** | *11 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace. > > **Inconvénients**: I haven't come across anything that I've not been happy with or found a workaround for. > > We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful. ----- ### "Survicate integrates well within our marketing efforts" — 5.0/5 > **Sandra** | *21 octobre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: Integration with ActiveCampaign and the template library. The usage of the tool is very easy. > > **Inconvénients**: We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs. > > I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access. ----- ### "Feedback one year later" — 3.0/5 > **Utilisateur vérifié** | *28 novembre 2018* | Production alimentaire | Taux de recommandation : 5.0/10 > > **Avantages**: Reactivity of support Design to build survey \> easy > > **Inconvénients**: No synchronisation with our CRM at the begining Some small bugs ----- ### "AI Driven Customer Feedback" — 5.0/5 > **Graeme** | *22 octobre 2024* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action. > > **Inconvénients**: I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team. > > The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost. ----- ### "Survicate Review" — 4.0/5 > **Utilisateur vérifié** | *31 octobre 2025* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: I like how user friendly survicate is and how intuitive the analytics dashboard is. Also, how customizable the design of the surveys can be. > > **Inconvénients**: I've run into the scenario where I've wanted to run the same survey in different formats. For example, run the same survey as a link in emails and as a pop-up on the website, but I don't think you're able to aggregate the responses and analysis of those responses from both even if they are identical surveys. > > This has been my first survey tool that I've used in my career and I've found it very easy to learn and adapt to multiple scenarios. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/132914/survicate?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132914/survicate) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées