--- description: Freshservice : qu'en pensent les utilisateurs ? Lisez les avis clients sur Freshservice, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.lu/software/132997/freshservice Page : 1/29\ Suivant: [Page suivante](https://www.capterra.lu/software/132997/freshservice?page=2) > Un centre de service ITSM (Information Technology Service Management) en ligne avec gestion des incidents, des problèmes, des changements des versions et des ressources, en plus d'options puissantes d'automatisation et de gestion des cas d'assistance. > > Conclusion : 685 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Freshservice ? Freshservice compte parmi ses clients des fournisseurs de services d'infogérance (MSP), des organismes financiers, des établissements d'enseignement et plusieurs organismes gouvernementaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 685 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 19,00 $US - **Type de licence**: (Essai gratuit) - **Prix**: - Sprout - $0 - Gratuit à vie jusqu’à 3 agents et jusqu’à 100 actifs gratuits - Blossom - $29 /agent/mois - Garden - $49 /agent/mois - Estate - $79 /agent/mois Pour les plans Blossom, Garden et Estate, vous pouvez acheter des actifs supplémentaires à 20 cents/actif/mois. - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Autriche, Bahreïn, Belgique, Brunei, Brésil, Cambodge, Canada, Chili, Chine, Colombie, Costa Rica, Danemark, Espagne, Finlande, France, Grèce et 41 de plus ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Automatisation des processus et flux de travail - Cartographie des relations - Catalog Management - Chat en temps réel - Chat et messagerie - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Formulaires personnalisables - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des correctifs - Gestion des documents - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des stocks - Gestion des tâches - Gestion des versions - Inventaire des licences - Logiciels d'actions préventives et correctives - Modèles - Modèles prédéfinis - Outils de collaboration - Planification des changements - Planification des gardes - Portail libre-service - Rapports d'incidents - Rapports informatiques - Real-Time Monitoring - Recherche en texte intégral - Reprise d'activité - Signature électronique - Stockage sécurisé des données - Suivi des licences - Suivi des problèmes - Suivi des projets - Suivi des ressources - Suivi des ressources informatiques - Suivi des statuts - Surveillance et gestion à distance - Workflow d'approbation - Évaluation des risques ... et 56 fonctionnalités supplémentaires ## Intégrations (54 au total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... et 39 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) ## Catégories connexes - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Avis ### "C’est formidable de l’utiliser" — 5.0/5 > **Marielle** | *7 août 2025* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Ce que j'aime le plus c'est leur support client. Ils sont disponibles quand on en a besoin et offrent toujours une assistance immédiate. > > **Inconvénients**: Je suggérerais l'ajout de certaines fonctionnalités avancées, d'améliorer également le système de notifications. > > J'aime Freshchat pour toutes les fonctionnalités qui permettent à nos abonnés de communiquer facilement avec nous. ----- ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19 mars 2026* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Inconvénients**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 mars 2026* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Inconvénients**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 février 2025* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Inconvénients**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "FreshService - A Clean and Modern Service Solution" — 5.0/5 > **Brendan** | *15 janvier 2026* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: Freshservice has a very clean UI that is easy and intuitive to navigate. The webpage also has live update notifications which is extremely useful for closely monitoring tickets. When an update is posted on a ticket, even without refreshing you will see a notification regarding it and linking you to the ticket. Another useful live updating feature is the ability to see what other agents are currently viewing or editing a ticket. This solves the age-old issue 2 agents trying to edit a ticket at the same, or hesitating to update a ticket thinking another agent is already working on it. I've also found the extensibility of the product to be quite useful. We've granularized our request system to include specific requests with built in tasks lists for common requests (Employee onboarding, Software Installation Request, etc.), as well as the general ticketing system. We've added approval groups to notify the proper people streamlining repetitive tasks. There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution. These reports can be customized to filter based on a plethora of criteria. The pricing also has as consistent model that isn't overly expensive. > > **Inconvénients**: Frankly I haven't encountered any issues with Freshservice yet. There has been a single instance of downtime this year, and it was minor and resolved relatively quickly. > > Freshservice has been a fantastic ticketing and service management solution. There are regular updates to keep it modern, and the UI is clean, responsive, and intuitive. With years of experience in many ticketing systems, Freshservice feels the most modern out of any of them. ----- Page : 1/29\ Suivant: [Page suivante](https://www.capterra.lu/software/132997/freshservice?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/132997/freshservice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées