Cin7

"CIN7 ERP for a technical sales business"

Avantages: Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Inconvénients: No ability to digitally pick items in a warehouse

"Extremely powerful inventory and order processing and logistic package"

Commentaires: While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Avantages: Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Inconvénients: The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

"Cin 7 Supported a 112% Growth in Sales"

Commentaires: Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Avantages: Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Inconvénients: Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

"Great potential - poor customer communication hobbles it"

Avantages: Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Inconvénients: Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

"Overall good - relatively steep learning curve but manageable"

Commentaires: We used excel spreadsheets to track orders from multiple sales channels (Shopify, email, phone, Instagram, messages etc). We manually entered every single Shopify invoice into Xero AND onto our spreadsheet.
We then manually entered every single tracking number onto our spreadsheet too AND into Shopify.
This was all fine when we had 1 or 2 employees and doing 100 or 200 sales per month.
Now at 1000+ sales per month and growing, we needed a way to automate this process. We looked at Cin7 and 2 other similar software for Inventory management and decided this was the best. We are paying extra to have this custom integrated into our 3PL warehouse so orders will be automatically sent for picking and tracking numbers etc will automatically flow back. Currently we're still a couple of weeks away from the integration being finalised so we are still manually bulk exporting orders to the warehouse. However all Shopify invoices are automatically imported into Cin7 and then flow into Xero.
My advice would be to dedicate 1 (if possible 2) people to the implementation. Do the training vidoes and then when you are ready to 'Go Live' make sure you have 2 or 3 days clear as you will need it to get up to speed and get comfortable.

Avantages: To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously.
Support when going live is good, i had pages of questions over several days, all of which have been answered.

Inconvénients: There are still manual processes required when it comes to Xero however the time savings and automation are obivous.