--- description: Alemba Service Manager : qu'en pensent les utilisateurs ? Lisez les avis clients sur Alemba Service Manager, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alemba Service Manager - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/30676/itsm/software) > [Alemba Service Manager](/software/133304/vfire) # Alemba Service Manager Canonical: https://www.capterra.lu/software/133304/vfire Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/133304/vfire?page=2) > En tant que successeur du produit Service Manager de VMware (anciennement infraEnterprise), le logiciel de gestion de services informatiques vFire d'Alemba a hérité de plus de 20 ans d'expertise et offre une interface utilisateur véritablement innovante qui met l'expérience client au centre de ses préoccupations. Fondé sur les principes de l'éducation, de l'innovation et de la gamification, le produit révolutionnaire vFire d'Alemba illustre l'engagement de l'éditeur à développer des logiciels vraiment ludiques. > > Conclusion : 6 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 6 Avis | | Simplicité | 3.0/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Alemba - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 52,00 £GB - **Type de licence**: (Essai gratuit) - **Public cible**: 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Chromebook (ordinateur) - **Langues**: anglais, portugais brésilien, russe - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Bolivie, Bosnie-Herzégovine, Brésil, Bulgarie et 103 de plus ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Analytique - Asset Lifecycle Management - Barcode/Ticket Scanning - Cartographie des relations - Catalogue de services - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion des accords de service - Gestion des audits - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des flux de travail - Gestion des fournisseurs - Gestion des incidents - Gestion des licences - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Outils CMDB (Configuration Management Database) - Portail libre-service - Rapports et analyses - Rapports et statistiques - Suivi de la conformité - Suivi des coûts - Suivi des ressources - Suivi des ressources informatiques - Support client - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (20 au total) - Asana - BMC Helix CMDB - BMC Helix ITSM - HubSpot CRM - Jira - Microsoft 365 - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Sentinel - Microsoft Teams - Nagios Core - PRTG - PRTG Enterprise Monitor ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Catégories connexes - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.lu/directory/30672/it-service/software) - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Outils CMDB (Configuration Management Database)](https://www.capterra.lu/directory/30959/cmdb/software) ## Logiciels similaires 1. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [BOSSDesk](https://www.capterra.lu/software/144825/boss-solutions) — 4.6/5 (139 reviews) 4. [HaloITSM](https://www.capterra.lu/software/200140/haloitsm) — 4.7/5 (43 reviews) 5. [Deepser](https://www.capterra.lu/software/178946/deepser) — 4.6/5 (56 reviews) ## Avis ### "Business Management" — 5.0/5 > **Utilisateur vérifié** | *23 septembre 2020* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy. > > **Inconvénients**: Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey. > > Overall Its good tool for business for little tricky for users to understand initially. ----- ### "Fully featured system with plenty of configuration" — 4.0/5 > **Paul** | *22 janvier 2024* | Administration publique | Taux de recommandation : 9.0/10 > > **Avantages**: Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need. > > **Inconvénients**: It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful. > > Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future. ----- ### "Whoever designed this should put down the bong." — 1.0/5 > **Kent** | *17 octobre 2018* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. there is no redeeming quality what-so-ever with this application. > > **Inconvénients**: The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity. > > After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire. ----- ### "not sure what goes here" — 4.0/5 > **jill** | *23 janvier 2024* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: the ease of workflow management - the creation and setup of forms and workflow > > **Inconvénients**: html email templates and the small areas that admin have to work in > > overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements ----- ### "Excellent end-to-end automation and impressive process breadth" — 5.0/5 > **Peter** | *20 avril 2017* | Exploitation minière et métaux | Taux de recommandation : 10.0/10 > > **Avantages**: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.). > > **Inconvénients**: IT user interface takes some time to get used to, and isn't browser based > > Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/133304/vfire?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/133304/vfire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées