--- description: Intercom : qu'en pensent les utilisateurs ? Lisez les avis clients sur Intercom, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.lu/software/134347/intercom Page : 1/47\ Suivant: [Page suivante](https://www.capterra.lu/software/134347/intercom?page=2) > La première plateforme de messagerie client au monde destinée à la croissance d'entreprise > > Conclusion : 1131 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intercom ? Intercom compte plus de 25 000 clients payants dans le monde entier, dont des sociétés majeures à l'internationale comme New Relic, Sothebys et Shopify ainsi que des petites entreprises comme Airtable et Coda. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 1131 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Intercom - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 39,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Canada, France, Irlande, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Taïwan, États-Unis ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Analyse des campagnes - Analyse visuelle - Automatisation des processus et flux de travail - Automatisation du marketing - Catalog Management - Chat et messagerie - Chat proactif - Collecte de données multicanal - Détection de la langue - Enquêtes et feedback - Envoi de SMS en masse - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des abonnés - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des clients - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des utilisateurs - Historique des clients - Intelligence artificielle et machine learning - Intégration de l'utilisateur - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Mobile Optimization - Modèles personnalisables - Personnalisation de messages - Planification des campagnes - Portail libre-service - Qualification de leads - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi des e-mails - Suivi des interactions - Tableau de bord d'activités - Traitement automatique du langage naturel - e-mail marketing ... et 57 fonctionnalités supplémentaires ## Intégrations (100 au total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... et 85 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels pour centres de services](https://www.capterra.lu/directory/31027/service-desk/software) - [Génération de leads](https://www.capterra.lu/directory/30963/lead-generation/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## Avis ### "The best AI support assistant I ever used" — 5.0/5 > **K.M.** | *1 mars 2026* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: I really like how Fin understands questions quickly and gives accurate helpful answers. It feels like having an assistant that’s always available > > **Inconvénients**: Intercom Fin has difficulty handling very technical or uncommon questions. we still require a human to intervene ----- ### "Offers customers a great and efficient support experience while saving our internal team countless hours" — 5.0/5 > **Matt** | *26 janvier 2026* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Intercom does many things extremely well, but if I had to zero in on the two big ones for me, they are Help Center and Fin AI assistant. Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps. We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues. > > **Inconvénients**: I do wish Intercom's integration with Jira was a little more robust. It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira. I'm not sure if this limitation is on Intercom or on Jira though. > > My current company was already using Intercom when I arrived 4 years ago. They had recently switched from Zendesk, and everyone told me how much better it was. After 4 years, it's easy to see why. They continued to innovate with features like Fin AI. I haven't seen anything else on the market that would fit our needs better than what Intercom is doing. ----- ### "Decent product function, needs added features." — 3.0/5 > **Carrie** | *14 janvier 2026* | Logiciels | Taux de recommandation : 2.0/10 > > **Avantages**: Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective. > > **Inconvénients**: Intercom is limited in the Agent States. For instance, an agent was either in a chat or away. It was very difficult to calculate idle time without a status that is online - idle. This makes calculating utilization statistics difficult. > > Overall, my experience was okay. I can't say that it was terrible, or very good. The things that I needed from the WFM side to calculate efficiencies wasn't something they provided, but from my standpoint, they were responsive in many other ways. ----- ### "Intercom is the best AI-first support platform." — 5.0/5 > **Rael** | *12 août 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I like Fin because it's easy to implement and improve, and it continues to evolve. Intercom's analytics are also quite good, and their CX score rating is a game-changer. > > **Inconvénients**: There's not a lot to dislike. I would love it if Intercom allowed replies to conversations to be scheduled. Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression that we're available 24/7. > > We've been using Intercom for roughly 3 years now, and although it hasn't been the smoothest ride, we're able to get the value for money with it. It's the best AI-first support platform available, and it looks like it will continue to remain so as development keeps going. ----- ### "Powerful customer communication platform" — 4.0/5 > **Marc** | *25 août 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Without a doubt, what I like the most about INtercom is their AI agent called Fin. Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams. > > **Inconvénients**: Intercom is expensive, especially for startups and small businesses. Their AI agent, Fin, charges about $0.99 per resolution, which adds up quickly at scale. > > Intercom is a powerful customer communication platform with industry-leading automation and AI capabilities. ----- Page : 1/47\ Suivant: [Page suivante](https://www.capterra.lu/software/134347/intercom?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/134347/intercom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées