Qui utilise PhoneBurner ?
Les professionnels de la vente ainsi que les clients et équipes travaillant dans des PME qui utilisent le téléphone comme outil de vente et souhaitent simplifier la gestion des contacts, les suivis et les workflows de vente.
Description de PhoneBurner
Un système utilisé par des milliers de clients pour des millions d'appels. Le système de numérotation de PhoneBurner vous permet d'atteindre 447 % de clients supplémentaires par heure, sans aucun logiciel supplémentaire. Utilisez ce CRM pour gérer et trier vos prospects grâce à une méthode innovante et efficace ou intégrez-le à Salesforce ou à votre propre CRM. Créez des boutons de numérotation personnalisés pour rationaliser votre flux de travail, laisser instantanément des messages vocaux et envoyer des e-mails. Suivez le taux d'ouverture des e-mails et de visualisation des pièces jointes. Enregistrement des appels. ID local. Suivi des appels et plus encore. Plateforme cloud.
Informations sur PhoneBurner
Fondé en 2009
Prix de PhoneBurner
PhoneBurner est disponible à partir de 149,00 $US/mois. PhoneBurner n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de PhoneBurner ci-dessous.
PhoneBurner - Fonctionnalités
Avis sur PhoneBurner
Afficher 5 avis sur 122
Publié le 22/05/2019
Commentaires: Biggest benefit is the time saved. It will change how you structure your an entire day.
Avantages: PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: * Interface is incredibly user friendly * Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless * Pre-recorded voicemails so you can tailor them to the type of calls you're making. * Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) * Dial Sessions can be easily picked back up if you didn't get through one. * Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. * Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. * Pays for itself with the time you're able to save Can't recommend it enough.
Inconvénients: I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.
Publié le 20/12/2019
Getting a lot more done with this tool
Commentaires: Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
Avantages: Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.
Inconvénients: Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.
Publié le 06/11/2019
Best customer service of all 7 call software I used. Outstanding.
Commentaires: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.
Avantages: I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).
Inconvénients: I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.
Réponse de l'éditeur
envoyé par PhoneBurner le 08/11/2019
Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)
Publié le 20/03/2019
Easy to Use
Commentaires: As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.
Avantages: Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.
Inconvénients: Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.
Publié le 08/08/2019
Excellent Dialer Service
Commentaires: The benefits of the software are endless especially with the ability to integrate with other sales software.
Avantages: The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.
Inconvénients: The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.