Pour qui ?

Sales professionals and SMB customers and teams who use the telephone as a sales tool, and want to simplify contact management, follow-up, and sales workflow.

Notes moyennes

113 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 149,00 $US/mois
  • Prix Get unlimited dialing for $149/month. Teams save up to 50% per user.
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • PhoneBurner
  • https://www.phoneburner.com
  • Fondé en 2009

En savoir plus sur PhoneBurner

Powering thousands of clients and millions of calls. PhoneBurner's power dialer helps you reach 447% more customers per hour, without any additional software. Use our CRM to manage and sort prospects in efficient new ways, or integrate with Salesforce or your own CRM. Create custom dialer buttons to streamline workflow, instantly leave voicemails and send emails. Track email opens and attachment views. Call recording. Local ID. Call tracking and more. Cloud based platform.

PhoneBurner - Fonctionnalités

  • Assurance de biens et multirisque
  • Classement des assurances
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des devis
  • Gestion des documents
  • Gestion des réclamations
  • Gestion des stratégies
  • Santé et vie
  • Collaboration
  • Gestion de contenu
  • Gestion de la formation
  • Gestion des contacts
  • Gestion des documents
  • Gestion des leads
  • Gestion des objectifs et des quotas
  • Gestion des offres
  • Gestion des performances
  • Gestion des présentations
  • Gestion des réunions
  • Gestion du territoire
  • Archivage
  • Bookmarking des enregistrements
  • Enregistrement d'appel vidéo
  • Enregistrement des activités de l'écran
  • Enregistrement des appels distribués
  • Enregistrement découlant d'un événement
  • Enregistrement planifié
  • Enregistrement à la demande
  • Partage des appels
  • Récupération instantanée
  • Transfert de fichiers
  • Centre d'appel
  • Enregistrement des appels
  • Gestion des enquêtes
  • Journalisation des appels
  • Messagerie vocale
  • Personnalisation de la voix
  • Prise en charge de plusieurs scripts
  • Routage des appels
  • Saisie téléphonique
  • Synthèse vocale
  • CRM
  • Don récurrent
  • Dons par SMS
  • Découverte de donateurs
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des campagnes
  • Gestion des donateurs
  • Gestion des dons
  • Gestion des enchères
  • Gestion des promesses de don
  • Gestion des subventions
  • Gestion des événements
  • Gestions des anciens élèves
  • Suivi des contributions
  • Traitement des paiements
  • Durée d'appel
  • Gestion des appels perdus
  • Présentation du numéro
  • Rapports par extension
  • Registre des personnes ayant répondu
  • Reporting entrant
  • Reporting sortant
  • Suivi des appels
  • Volume des appels
  • Analyse de campagne
  • Apolitique
  • Base de données d'électeurs
  • Calendrier des événements
  • Cartographie
  • Ciblage des donateurs
  • Conservateur
  • Données démographiques
  • Gestion des bénévoles
  • Gestion des collectes de fonds
  • Gestion des contacts
  • Gestion du personnel
  • Progressif
  • Suivi des contributions
  • Traitement des paiements en ligne
  • e-mail marketing
  • Enquêtes
  • Enregistrement des appels
  • Gestion des centres d'appel
  • Gestion des leads
  • Mode d'aperçu (preview dialer)
  • Mode progressif (progressive dialer)
  • Numéroteur automatique
  • Numéroteur prédictif (predictive dialer)
  • Rapports sur les appels
  • Scripts d'appel
  • Conformité FCC
  • Conformité FTC
  • Enregistrement des appels
  • Gestion des contacts
  • Gestion des leads
  • ID d'appelant spécifique à une campagne
  • Planification des rappels
  • Résultats d'appel
  • Saisie de leads
  • Suivi des appels
  • Transfert d’appel
  • Automate d'appel
  • Avis automatisés
  • Collectes internes
  • Gestion de la conformité
  • Gestion des agences
  • Gestion des clients
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des transactions
  • Planification des rappels
  • Plans de paiement
  • Rapports de bureau de crédit
  • Automate d'appel
  • CRM
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Distribution de leads
  • Enregistrement des appels
  • Journalisation des appels
  • Reconnaissance SVI et vocale
  • Routage des appels
  • Scripts d'appel
  • Automate d'appel
  • Gestion des centres d'appel
  • Gestion des contacts
  • Gestion du télémarketing
  • Intégration de la voix et des données
  • Numéroteur prédictif (predictive dialer)
  • Reconnaissance SVI et vocale
  • Reporting entrant
  • Reporting sortant
  • Suivi des appels
  • VoIP
  • Distribution de leads
  • Enregistrement des appels
  • Gestion des campagnes
  • Gestion des données
  • Gestion des listes d'appels
  • Gestion des performances
  • Lead scoring
  • Numérotation automatique
  • Saisie de leads
  • Tableau de bord
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel
  • Applications électroniques
  • Base de données de clients
  • Calendrier d'amortissement
  • Création de prêt
  • Documents de clôture
  • Gestion des contacts
  • Gestion des documents
  • Gestion des pipelines
  • Gestion des refinancements
  • Hypothèques commerciales
  • Hypothèques résidentielles
  • Préqualification
  • Prêts gouvernementaux
  • Relevés clients
  • Services de prêts
  • Évaluation de crédit
  • Analytique
  • Engagement des clients
  • Gestion de la conformité
  • Gestion des canaux
  • Gestion des performances
  • Gestion des risques
  • Optimisation des branches

Avis les plus utiles sur PhoneBurner

Great product!!! Especially for cold calling.

Publié le 08/03/2018
Tony B.
Executive recruiter
Construction, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Avantages: Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Inconvénients: The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

I've tried them all, believe me.

Publié le 11/04/2017
Alan P.
President
Services financiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.

Avantages: There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Inconvénients: I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

Game. Changer.

Publié le 22/05/2019
Kelsey L.
Client Coordinator / Loan Partner
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Biggest benefit is the time saved. It will change how you structure your an entire day.

Avantages: PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: * Interface is incredibly user friendly * Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless * Pre-recorded voicemails so you can tailor them to the type of calls you're making. * Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) * Dial Sessions can be easily picked back up if you didn't get through one. * Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. * Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. * Pays for itself with the time you're able to save Can't recommend it enough.

Inconvénients: I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Making 400 calls per shift has never been easier

Publié le 03/07/2019
John C.
Owner
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Inconvénients: The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

PhoneBurner An Amazing Product For Business

Publié le 15/02/2019
Mike M.
CEO
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Avantages: PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Inconvénients: We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

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