AxisCare

AxisCare

par AxisCare Software

Qui utilise AxisCare ?

Destiné au secteur privé de l'aide à domicile non médicale, notamment aux organismes attachés à un système d'aide publique. AxisCare améliore leur flux de travail, simplifie la facturation et le payroll et génère des rapports complets.

Description de AxisCare

Conçu pour les organismes de santé privés et pour les structures attachées à une caisse d'assurance maladie, le système web d'AxisCare est la solution la plus personnalisable du marché. Chaque organisation est unique, alors pourquoi devriez-vous forcer la vôtre à s'adapter à un logiciel ? Grâce à son système de planification complet, son application GPS, sa facturation automatique, ses intégrations facturation/payroll, ses formulaires sur-mesure et ses outils de reporting, AxisCare est le logiciel de planification le plus flexible et le plus facile à utiliser du secteur de l'aide à domicile.

Informations sur AxisCare

AxisCare Software

http://axiscare.com/

Fondé en 2011

Prix de AxisCare

AxisCare n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de AxisCare est disponible à partir de 99,00 $US/mois.

À partir de

99,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

AxisCare - Fonctionnalités

Logiciels d'aide médicale à domicile
Accès mobile
Facturation
Gestion de la conformité
Gestion de la paie
Gestion des dossiers patients
Gestion des plans de soins
Gestion des réclamations
Planification
Signature électronique
Suivi du temps par client
Communication sur le terrain
Facturation
Gestion de la paie
Gestion des aidants
Gestion des assurances
Gestion des clients
Gestion des plans de soins
Planification
Vérification des visites

Avis sur AxisCare

Afficher 5 avis sur 502

Note globale
4,7/5
Facilité d'utilisation
4,5/5
Service client
4,5/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,5/5
Utilisateur vérifié
Social Worker
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/09/2019

"Makes Scheduling a Breeze"

Commentaires: AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Avantages: AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Inconvénients: AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

  • Provenance de l'utilisateur 
  • Publié le 09/09/2019
Page C.
Owner
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 27/05/2020

"AxisCare is BY FAR the very BEST VALUE, it is the MOST VERSATILE, and BEST CUSTOMER SERVICE SOFTWARE"

Commentaires: I could not be happier! I love this software, and my team members in all three offices do as well. New team members have been able to learn this system incredibly fast. I can't imagine us ever using anything else!

Avantages: I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!

Inconvénients: I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 27/05/2020
Utilisateur vérifié
OWNER
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 07/11/2019

"the cutomer support and billing is terrible"

Commentaires: We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Avantages: The prodcut itself is not bad for the money but the service is terrible

Inconvénients: The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Réponse de l'éditeur

envoyé par AxisCare Software le 13/11/2019

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible.

Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly.

We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 07/11/2019
Eileen H.
Owner / DIrector of Client Services
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/05/2020

"Long Term User-Very Satisfied"

Commentaires: Overall they are great about adding new features, quick to respond to issues- although we are in different time zone so i have found that sometimes they are responding after we have closed for the day.

Avantages: It is an intuitive product - easy to teach and use. Love the Call log feature as I can check on what's going on in the office when I am not there.

Inconvénients: Creating new forms is not as user friendly. Would like the ability to add or subtract from existing forms they create and have the ability to have a feature which enables us to send forms remotely like a DocuSign product

  • Provenance de l'utilisateur 
  • Publié le 14/05/2020
Matthew C.
Executive Director
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 21/08/2018

"Fantastic Home Care Software! Scheduling Genius!!!"

Commentaires: AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.

Avantages: The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want.
The app, which is both Apple & Android compatible, is wonderful. It allows caregivers to clock in and out using a single tap. As an agency we can be confident that our caregivers are on site and ready to perform their duties (clients homes are geofenced, so they can only clock in at the house). The app works on both new and really old phones - a huge plus! The app also shows all the ADL’s which are tapped to indicate completion and the caregivers add their care notes directly into the app, which can then be verified online. We have so many caregivers comment how easy this system is compared to other agencies they have worked with.

Inconvénients: Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 21/08/2018