--- description: Giva : qu'en pensent les utilisateurs ? Lisez les avis clients sur Giva, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giva - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Giva](/software/135094/giva-customer-service) # Giva Canonical: https://www.capterra.lu/software/135094/giva-customer-service Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/135094/giva-customer-service?page=2) > Giva établit des relations clients heureuses tout en équipant des clients internes ou externes. La solution permet à toute organisation d'être plus fiable, plus flexible et plus évolutive. Les rapports et les tableaux de bord aident à prendre des mesures appropriées pour accroître la rétention et la satisfaction des clients. Les contacts clients se transforment en relations durables tout en réduisant les coûts et en augmentant la productivité. Tous les modules sont dotés de fonctionnalités complètes dans une offre groupée simple et parfaite pour 3 à 25 agents. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Giva ? Des start-up aux grandes entreprises, les clients font confiance à Giva pour répondre à leurs besoins en matière de support client et de centre d'assistance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 57 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Giva - **Pays**: Sunnyvale, California, É.-U. - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 69,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 207 de plus ## Fonctionnalités - Alerts/Escalation - Audit des problèmes - Base de données de clients - Catalog Management - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des affectations - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des flux de travail - Gestion des incidents - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Intelligence conversationnelle - Logiciels d'expérience client - Macros et réponses types - Modèles personnalisables - Outils de collaboration - Planification des changements - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Stratégie de marque personnalisable - Suivi des changements - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Task Automation - Third-Party Integrations - Workflow d'approbation - Éditeur de texte enrichi ## Intégrations (4 au total) - Azure AI services - Azure Active Directory External Identities - LDAP Manager - Single Sign-On ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Gestion des changements](https://www.capterra.lu/directory/30958/change-management/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) ## Logiciels similaires 1. 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[Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## Avis ### "user frinedly platform for your measurement" — 5.0/5 > **Zura** | *27 juin 2021* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: it benefits real focusing in measurement that allows us to make our daily work time easy an attract a lot of satisfied customers > > **Inconvénients**: before using Giva honestly, I thought how difficult it was to do excellent work > > overall it's perfect for all kind of companies large and small . ease of use cloud based platform ----- ### "Replaced BMC Track-It\! & Increased Customer Satisfaction 50% with Giva" — 5.0/5 > **Jay** | *15 juillet 2022* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: Overall, I rate Giva an eight or nine on a scale of 1 to 10. They are an exceptional company\! I work at a large law firm and manage the library/knowledge management department. We receive a steady flow of requests to do research. We’ve been using Giva for two years in three other departments as well: Information Technology, Facilities, and eDiscovery. Our IT Director did the research and selected Giva. The IT help desk team was busy, so I did the initial set-up for the 3 different service desks. It was very easy to get up and running. I've been through other software deployments, and they have been very painful. I love Giva’s step-by-step administration. We could start with the basic features and then do customizations as needed. The interface is very friendly and simple to use. I've never experienced an easier application to deploy. Giva people were also there anytime we needed assistance. We did LDAP and SSO integrations and they went smoothly. > > **Inconvénients**: There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month. > > The help desk team has been able to identify where additional end user training is required and they’re able to work through help desk tickets much more quickly. Previously, they were using BMC Track-It\! and Giva is an enormous improvement in so many ways. With Giva, it is easier to create and track tickets, focus on VIPs, and automate workflows. They love Giva\! It's very simple and easy to use. I don't think I can say that enough. In my department, using Giva, we have increased customer satisfaction by 50% because nothing is getting missed. We can respond faster and none of the requests ever fall through the cracks. My productivity has increased about 30%, because of the dashboard where I can see everything in one place and delegate tasks quickly. Giva helps us prioritize requests, and we can easily manage tasks that have to be done immediately and others that are long term projects. Giva tech support has been exceptional. The turnaround times are very fast. The SLA says 2 or 3 days, but they often answer my question within hours, so I am very happy about that. ----- ### "IT/Ecomm Management" — 4.0/5 > **Utilisateur vérifié** | *25 avril 2019* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns. > > **Inconvénients**: I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to. > > Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster. ----- ### "Giva Took Top Prize Over ZenDesk, Zoho Desk, FreshDesk and Sysaid. Easy to Use & Excellent Reports." — 5.0/5 > **Federico** | *15 juin 2022* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: I am the head of IT \& ISEC at a company that develops, constructs, owns, and manages a portfolio of industrial, office and retail real estate property throughout the country of Mexico. Our portfolio consists of 236 industrial and 17 retail properties located in 20 cities in Mexico with approximately 3.2 million square meters of leasable area. We are a publicly traded company. Using Giva IT ticketing system, we have achieved outstanding business results. We now resolve our IT help tickets 60% to 70% faster because it’s easy to use and provides tools to help speed resolution. We now meet our service level agreements (SLAs) 95% of the time, but before Giva only 70% of the time. The Dashboards provide a real broad scope of what is happening with each ticket. We can quickly speak with department directors to get the proper people involved. My team’s productivity has also increased by approximately 50%. Giva helped us eliminate a lot of manual processes and gave us excellent tools and features to automate. We have been populating the knowledge base as we go to leverage solutions. The custom forms associated with each category helps us capture additional specific information for each request. > > **Inconvénients**: My team does not have any feedback or complaints. > > Because it is so intuitive, the self-help portal is used about 80% of the time to open issues and emails are sent approximately 20%. By integrating with Giva’s Single Sign On (SSO) function, our end users do not need username and password to login, so it's easy for them to quickly access. We have increased our customer satisfaction rating to 4.5 out of 5 from 2.0 out of 5 so that is over a 100% increase in customer satisfaction which is an amazing accomplishment. We used to have so many end user complaints, but now with Giva we are delivering exceptional customer satisfaction. The senior executive committee has seen the turn around and they're very pleased. The reporting analytics allows us to easily measure our respond and resolve times (i.e. SLA performance) as well as so many other key metrics. I only spend 1 hour or less each month to do all my report analytics for management, but with other products it use to take me about 4 hours. Now, I also have higher quality information. This is a tremendous savings and really helps increase my productivity. ----- ### "GIVA is GREAT\!" — 5.0/5 > **Utilisateur vérifié** | *8 décembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: What stands out most with GIVA is the centralized location that all request come through, that we can quickly route to the various departments and track their performance and turn-around-times. > > **Inconvénients**: There really are no dislikes when it comes to GIVA\! There are monthly updates on new features and our account rep is always available if needed. > > GIVA is a useful tool that enables request tracking, reporting, and efficient process flow across our large organization (5K plus employees). ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/135094/giva-customer-service?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135094/giva-customer-service) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées