--- description: innRoad : qu'en pensent les utilisateurs ? Lisez les avis clients sur innRoad, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: innRoad - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réservation](/directory/20032/reservations/software) > [innRoad](/software/135307/innroad) # innRoad Canonical: https://www.capterra.lu/software/135307/innroad Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/135307/innroad?page=2) > PMS sur le cloud conçu pour les hôtels indépendants : augmentez vos recettes tout en améliorant le service client grâce aux tarifs d'abonnement. > > Conclusion : 217 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise innRoad ? Les propriétaires et les gestionnaires d'établissements indépendants basés aux États-Unis. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 217 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: innRoad - **Pays**: New York, É.-U. - **Fondé**: 2000 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, Irlande, Royaume-Uni, États-Unis ## Fonctionnalités - Automatisation du marketing - Booking Management - Facturation - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des employés - Gestion des promotions - Gestion des recettes - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Inventaire des salles - Logiciels d'expérience client - Notes de réservation - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Tableau de bord d'activités - Third-Party Integrations - Traitement des paiements ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Catégories connexes - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Logiciels de gestion des canaux pour hôtels](https://www.capterra.lu/directory/31615/hotel-channel-management/software) - [Logiciels pour motels](https://www.capterra.lu/directory/32584/motel/software) ## Logiciels similaires 1. [RMS](https://www.capterra.lu/software/208061/rms-cloud) — 4.4/5 (412 reviews) 2. [WebRezPro](https://www.capterra.lu/software/113348/webrezpro) — 4.6/5 (212 reviews) 3. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (466 reviews) 4. [GuestTracker](https://www.capterra.lu/software/1007390/guesttracker) — 4.5/5 (12 reviews) 5. [Hotelogix](https://www.capterra.lu/software/76374/hotelogix) — 4.4/5 (251 reviews) ## Avis ### "No contract and great customer support" — 5.0/5 > **Utilisateur vérifié** | *22 décembre 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Great company with very one on one personalized service. No contracts, great value. > > **Inconvénients**: Very specialized to one industry- wish it was more applicable to other types of properties. ----- ### "Longtime Customer" — 5.0/5 > **Danny** | *24 avril 2020* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works. > > **Inconvénients**: Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be. > > Positive business relationship with good product functionality together with good communication and customer service. ----- ### "Innroad" — 2.0/5 > **Daniel** | *10 mars 2022* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: I like the housekeeping intergration. I like that they can process our CC with ease. > > **Inconvénients**: There are a lot of glitches. The software needs to be tested before it is put out there for the consumer to use. > > It has a lot of great benefits and also a lot of extras that make no sense. It would be sensible to have an actual IT person and a person who works in the industry to assist in the development. ----- ### "Quick and Responsive Support, Good Feature Enhancements but QA could improve a bit" — 4.0/5 > **Alexa** | *12 avril 2022* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: Support is very quick to answer and is very helpful\! I know most of the reps by now. I also feel like the team has been listening to my feedback. > > **Inconvénients**: I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised. ----- ### "Saves Time and Money" — 5.0/5 > **Michael** | *19 octobre 2016* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot. It has a question mark in the upper right that allows you to search for tips and read up on the features. The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate. Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports. > > **Inconvénients**: There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests. The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software. Lock night audit periods\!\! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point. > > Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era. After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning. Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective. ----- Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/135307/innroad?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135307/innroad) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées