--- description: ActivTrak : qu'en pensent les utilisateurs ? Lisez les avis clients sur ActivTrak, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.lu/software/135366/activtrak Page : 1/25\ Suivant: [Page suivante](https://www.capterra.lu/software/135366/activtrak?page=2) > ActivTrak donne aux utilisateurs le pouvoir de comprendre quels processus fonctionnent le mieux pour votre entreprise, qui est engagé et quand la productivité change. > > Conclusion : 591 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ActivTrak ? Le marché cible inclut toute entreprise Fortune 1000, petite ou grande, dotée de 5 à plus de 1000 employés disposant d'ordinateurs. Idéalement, les propriétaires d'entreprise, les responsables informatiques, les responsables des ressources humaines et les chefs d'équipe qui ont besoin de résultats. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 591 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Birch Grove Software - **Pays**: Dallas, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 10,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Irlande, Japon, Mexique, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes en temps réel - Alertes/Notifications - Analyse de la productivité - Analyse des tendances - Analyse prédictive - Analyse visuelle - Base de données des employés - Benchmarking - Contrôles/Permissions d'accès - Enregistrement des activités de l'écran - Gestion de la conformité - Gestion de projets - Gestion des commentaires - Gestion des données - Gestion des employés - Gestion des feuilles de temps - Gestion des performances - Gestion des réunions - Gestion des tâches - Goal Setting/Tracking - Géolocalisation - Historique de navigation - Importation et exportation de données - Intégration de données - Mesure des performances - Modèles personnalisables - Planification du personnel - Planification stratégique - Publishing/Sharing - Rapports ad hoc - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Recherche/Filtre - Scheduled/Automated Reports - Suivi de l'activité des employés - Suivi de l'engagement - Suivi de la progression - Suivi des indicateurs clés de performance - Suivi des présences - Suivi du temps - Tableau de bord - Tableau de bord d'activités - Tableau de bord personnalisable - Third-Party Integrations - Visualisation de données ... et 1 fonctionnalités supplémentaires ## Intégrations (27 au total) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de surveillance des employés](https://www.capterra.lu/directory/31087/employee-monitoring/software) - [Outils de BI](https://www.capterra.lu/directory/23/business-intelligence/software) - [Logiciels de productivité](https://www.capterra.lu/directory/30968/productivity/software) - [Outils de reporting](https://www.capterra.lu/directory/30053/reporting/software) ## Logiciels similaires 1. [Clockify](https://www.capterra.lu/software/169607/clockify) — 4.8/5 (9243 reviews) 2. [DeskTime](https://www.capterra.lu/software/168660/desktime) — 4.5/5 (526 reviews) 3. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5213 reviews) 4. [WebWork Time Tracker](https://www.capterra.lu/software/151338/webwork-time-tracker) — 4.6/5 (444 reviews) 5. [Insightful](https://www.capterra.lu/software/142813/workpuls) — 4.8/5 (185 reviews) ## Avis ### "ActiveTrak - When you want to really monitor your employees/workers remotely" — 5.0/5 > **Jon** | *30 juin 2022* | Marketing et publicité | Taux de recommandation : 7.0/10 > > **Avantages**: This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. > > **Inconvénients**: One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. > > Very good overall experience. Easy to use, and install. ----- ### "worth the price" — 4.0/5 > **dawn** | *10 décembre 2025* | Sécurité et enquêtes | Taux de recommandation : 8.0/10 > > **Avantages**: setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. > > **Inconvénients**: cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing > > this is a good product for the price. customer support has been very helpful when I have needed them ----- ### "Excellent Add-on to other tools" — 5.0/5 > **ChoCha'** | *15 avril 2026* | Entreposage | Taux de recommandation : 7.0/10 > > **Avantages**: I like the most that it is easy to get what i need. Im able to share information with my executives. Can export out files if needed. Our team are able to track time productivity of end users. > > **Inconvénients**: i haven't navigated enough to know what not to like. I have plans this year to venture and user more of the software that it has to offer. > > Im able to quickly get what i need. The cost is reasonable. When needing assistance, someone is there to help. Not used reporting, but have been able to export a list of activities. ----- ### "High License Fee Increases, Poor Customer Service & Cancellation Issues\!" — 1.0/5 > **Scott** | *23 octobre 2025* | Produits alimentaires | Taux de recommandation : 0.0/10 > > **Avantages**: The ability to detect "mouse clicker" activity monitoring cheating, category based alerts, and event based screenshots. > > **Inconvénients**: The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher-priced plan and added cost features. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. The agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. > > Customer interactions with support and sales have been poor, almost robotic with canned responses on anything except when they're trying to get more money out of you with plan or feature upsells. The cancellation process is purposely designed to trap you in a yearly contract and make cancelling from the mandatory auto-renewal (no way to disable this) as difficult as possible jumping through hoops. The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity. ----- ### "Auto-Renew Trap and Canned Responses" — 1.0/5 > **Leo** | *9 mars 2026* | Édition | Taux de recommandation : 0.0/10 > > **Avantages**: The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees > > **Inconvénients**: DO NOT DO BUSINESS WITH THESE PEOPLE\! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. > > When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team ----- Page : 1/25\ Suivant: [Page suivante](https://www.capterra.lu/software/135366/activtrak?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135366/activtrak) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées