--- description: MightyCall : qu'en pensent les utilisateurs ? Lisez les avis clients sur MightyCall, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MightyCall - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [MightyCall](/software/135394/mightycall) # MightyCall Canonical: https://www.capterra.lu/software/135394/mightycall Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/135394/mightycall?page=2) > Les clients : propriétaires de petites et moyennes entreprises âgés de 25 à 54 ans ; optimisé pour les entrepreneurs individuels et les entreprises de moins de 100 employés. > > Conclusion : 95 utilisateurs lui ont donné la note de **3.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise MightyCall ? Propriétaires de petites et moyennes entreprises âgés de 25 à 54 ans ; optimisé pour les entrepreneurs individuels et les entreprises de moins de 100 employés. Les propriétaires d'entreprise disposant d'un appareil iOS ou Android. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.8/5** | 95 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallCurrent - **Pays**: San Francisco, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 25,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automate d'appel - Automated Attendant - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Conférences - Distribution automatique des appels - Distribution des appels - Enregistrement des appels - Extensions virtuelles - Filtrage d'appels - Gestion de la communication - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Identification de l'appelant - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - PBX - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Rapports sur les appels - Routage des appels - Suivi des appels - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel ## Intégrations (5 au total) - HubSpot CRM - Salesforce Starter - WordPress - X-Cart - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Systèmes PABX](https://www.capterra.lu/directory/31102/cloud-pbx/software) - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Logiciels similaires 1. [VoIP.ms](https://www.capterra.lu/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [Microsoft Teams](https://www.capterra.lu/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Wildix](https://www.capterra.lu/software/218251/wildix) — 4.7/5 (209 reviews) 5. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) ## Avis ### "Solid Low-Cost (no pay-per-minute)" — 4.0/5 > **Timothy** | *23 septembre 2020* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly. > > **Inconvénients**: I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee. > > We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints. ----- ### "Small Business/Clinic User Review" — 4.0/5 > **Sarah** | *30 août 2022* | Psychologie | Taux de recommandation : 9.0/10 > > **Avantages**: This software allows each practitioner in my clinic to tailor their call flows to meet their individual needs. The additional option of adding a second phone number allowed me to branch out and assign a different phone number for a separate clinic that I am able to integrate with my original business. This reduced the need for creating a different user account and made the process very straightforward. It was also included in the cost of my plan, requiring no additional purchase to add a second business line. > > **Inconvénients**: At times the app will not sync with my wireless earbuds or plug in headphones, and the option to use speaker phone is not always available. > > My overall experience with MightyCall has been improved by the accessibility of their customer support as well as additional features of the plan. I switched from a different platform and they were able to activate my new plan immediately, creating a seamless transition. ----- ### "Missing important call center functionality, and poor support" — 2.0/5 > **Robert** | *23 octobre 2024* | Services et technologies de l'information | Taux de recommandation : 3.0/10 > > **Avantages**: Fast Porting of numbers (faster than what they said to expect), ease of configuration for some administrative settings/tasks > > **Inconvénients**: You literally cannot see what phone line a customer is calling into in many use cases (mobile app, softphone on PC), sales/support literally ignoring you a significant amount of time, can't buy voicemail boxes as add-ons - only full users $$$ > > I’ve been with Mightycall for a couple weeks now and I am not impressed. First of all, they bill themselves as Call Center software, and though they allow you to have many phone lines (and you can “label” them to identify them easily for human readability in their online dashboard), you cannot actually see the phone line or the label for the phone line on incoming calls in many use cases\! What I mean by a label is lets say you have a number ending in .9999 to act as a phone line for Technical Support. You have another number ending in .7777 to act as a phone line for Sales. I can give those numbers labels that are “Technical Support” and “Sales”. Or if I handled calls for both Target and Walmart, I could label a phone line "Target" and another phone line could be labeled "Walmart". Though you can see labels for those numbers in a lot of administrative tasks, for actual incoming calls, in most use cases (mobile phone app, softphone desktop app, web browser UI) you CANNOT see what phone line the incoming calls are coming in on or the “label” (Sales or Technical Support). It’s crazy how they don’t have that basic functionality. You can have 8 phone lines, and you have no idea what phone line a client is calling in on. The only functionality regarding labeling that I’ve been able to confirm is for the desktop application and web browser, if the window is MINIMIZED, you will get a windows notification for a few seconds that shows the incoming phone line and label of it being called. But only for a few seconds. If you actually look at the application on your PC, or if the application was already active/had focus when the call comes in, all you see in the UI is the caller ID – no indication of what phone line is being called. You have no idea how to greet the customer or what they’re calling about. So, the only way you know what line is being called on your PC, is if your application is MINIMIZED/NOT ACTIVE, and you only see it for a few seconds. Their support rep confirmed that they do NOT support at all the labeling of the phone line being called on the iOS app. They claimed that it’s on the “To-Do” list, but it’s such a simple thing to do I don’t believe them – why is that not implemented already? The Android application is what I’m trying to use on my phone, but I can’t get it to work properly. Their support sent me a screenshot which they claimed is what the Android app shows when a call comes in and shows the label of the phone line being called, but I’ve never seen that screen myself, and attempts to schedule a training session with their sales team, both via email and their “online calendar booking” are ignored. Even if I book a calendar appointment on their website (“Free White Glove Setup” the site says – yeah right\!) they literally don’t even show up to the scheduled Zoom meeting. Totally negligent. And they don’t respond to my manual email request to do a videoconference with someone knowledgeable on how the android app works. Even their support team will fail to respond to your inquiries half the time it seems. They completely ignored my most important support email as my first questions as a new customer, and it wasn’t until I followed up asking “Can I get a reply please” a few days later that they responded finally. Also, with further questions about how can I see what phone line a customer is calling on, a support rep sent me a screenshot supposedly from the desktop app claiming you could see the phone line label for an active call, but when I replied back “My screen doesn’t quite look like that, what do I need to do or where do I go in the dashboard to see what you’ve screenshotted”, they ghosted me. And even their screenshot was showing some tiny weird element on the screen that is completely separate and far away from the "softphone" UI where you actually answer the call. Lack of care with helping customers seems to be MightyCall’s forte. They also don’t let you buy voicemail boxes – if you want more voicemailboxes than you have users, you have to pay for a FULL user to get another voicemail box. So prepare to pay literal multiple hundreds of dollars per year just for an additional voicemail box in that scenario. Also, checking multiple voicemail boxes is pretty strange/convoluted. It does technically work, but it’s weird – I won’t get into the details but let’s just say MightyCall should have a dedicated Voicemail tab or something like that, yet they don't. The only positives I have had with them so far are: 1)Fast number port processing 2)Certain administrative tasks are pretty easy to configure. If they continue at this rate, I don’t think I’ll be staying with them. If they ever get phone line labeling working properly on both iOS and Android apps, AND the desktop application, I’ll update this review. ----- ### "Inexpensive and functional" — 5.0/5 > **Lindsay** | *14 septembre 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions. > > **Inconvénients**: I have not encountered any problems yet. > > Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since. ----- ### "Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners" — 5.0/5 > **Susan M** | *4 avril 2018* > > **Avantages**: Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call. > > **Inconvénients**: I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/135394/mightycall?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135394/mightycall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées