--- description: Usersnap : qu'en pensent les utilisateurs ? Lisez les avis clients sur Usersnap, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Suivi des bugs](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.lu/software/135579/usersnap Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/135579/usersnap?page=2) > Signaler les bogues dans votre navigateur. Voir l'image plus grande. > > Conclusion : 48 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Usersnap ? Usersnap est utilisé par les petites start-up technologiques, ainsi que par les grandes entreprises de logiciels (telles que Facebook, Google et Microsoft). Ces clients vont de l'e-commerce aux fintech, à l'e-travel et à l'e-government. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 48 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Usersnap - **Pays**: Linz, Autriche - **Fondé**: 2013 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, coréen, croate, espagnol, français, hongrois, italien, japonais, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Autriche, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse des sentiments - Bibliothèque de questions - Collecte de données multicanal - Demande d'avis - Enquêtes et feedback - Feedback en continu - Gestion de projets - Gestion des affectations - Gestion des billets - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des réponses - Gestion des tâches - Modèles personnalisables - Piste d'audit - Portail libre-service - Rapports et analyses - Rapports et statistiques - Structure des enquêtes de Net Promoter Score (NPS) - Suivi des problèmes - Tableau de bord - Visualisation de données ## Intégrations (34 au total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... et 19 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Suivi des bugs](https://www.capterra.lu/directory/30090/bug-tracking/software) ## Catégories connexes - [Suivi des bugs](https://www.capterra.lu/directory/30090/bug-tracking/software) - [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software) - [Feedback à 360 degrés](https://www.capterra.lu/directory/30666/360-degree-feedback/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) ## Logiciels similaires 1. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (703 reviews) 3. [Swell](https://www.capterra.lu/software/172802/swell) — 4.6/5 (356 reviews) 4. [Weave](https://www.capterra.lu/software/141842/weave) — 4.3/5 (668 reviews) 5. [Yotpo](https://www.capterra.lu/software/144389/yotpo) — 4.5/5 (376 reviews) ## Avis ### "Give your users a voice" — 5.0/5 > **Bernhard** | *10 décembre 2018* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. > > **Inconvénients**: A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. > > Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. ----- ### "Great price-quality" — 4.0/5 > **Utilisateur vérifié** | *18 janvier 2021* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Inconvénients**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Utilisateur vérifié** | *29 mars 2019* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Inconvénients**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 juillet 2020* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10 > > **Avantages**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Inconvénients**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- ### "EXCELLENT in every way\! 💕" — 5.0/5 > **Nicole** | *24 avril 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: - Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) > > **Inconvénients**: Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it\! > > I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO\! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/135579/usersnap?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135579/usersnap) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées