--- description: C2 : qu'en pensent les utilisateurs ? Lisez les avis clients sur C2, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: C2 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/30676/itsm/software) > [C2](/software/135915/c2-atom) # C2 Canonical: https://www.capterra.lu/software/135915/c2-atom Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/135915/c2-atom?page=2) > C2 ATOM est un puissant logiciel de gestion des services informatiques en ligne, totalement adaptable à vos besoins en matière d’amélioration de la performance opérationnelle. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise C2 ? Responsable informatique, directeur informatique, directeur des technologies de l'information, administrateurs système et ressources techniques d'assistance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 14 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Sherweb - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 53,00 $US - **Prix**: Cloud pour entreprise : $40 USD (50$ CAD)/licence/mois\* Cloud sur mesure : contactez l’équipe C2 ATOM à ventes@c2atom.com. \* Des conditions s’appliquent. - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais, français - **Pays disponibles**: Afrique du Sud, Algérie, Australie, Belgique, Canada, Côte d’Ivoire, France, Guadeloupe, Guyane française, Irlande, La Réunion, Luxembourg, Maroc, Martinique, Mayotte, Mexique, Monaco, Nouvelle-Zélande, Polynésie française, Royaume-Uni et 11 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Alertes/Notifications - Automatisation de la configuration - Automatisation des processus métiers - Autorisations basées sur les rôles - Base de données de clients - Catalog Management - Communication multicanal - Configuration des workflows - Contrôle du processus d'approbation - Fonction de glisser-déposer - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des boîtes de messagerie - Gestion des capacités - Gestion des centres d'appel - Gestion des changements - Gestion des connaissances - Gestion des données client - Gestion des e-mails - Gestion des feuilles de temps - Gestion des flux de travail - Gestion des formulaires - Gestion des incidents - Gestion des problèmes - Gestion des ressources - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Logiciels d'expérience client - Outils de collaboration - Portail libre-service - Rapports d'incidents - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Recherche en texte intégral - Suivi des ressources - Suivi des statuts - Suivi du temps des projets - Tableau de bord - Tableau kanban - Workflow d'approbation ... et 25 fonctionnalités supplémentaires ## Intégrations (3 au total) - Microsoft Azure - QuickBooks Online Advanced - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) ## Catégories connexes - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. 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[ManageEngine ServiceDesk Plus](https://www.capterra.lu/software/179501/manageengine-service-desk-plus) — 4.4/5 (229 reviews) ## Avis ### "C2 Atom: A powerful and flexible help desk software with a wide range of features" — 5.0/5 > **Utilisateur vérifié** | *4 avril 2023* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently. > > **Inconvénients**: Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively. > > Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses. ----- ### "Pros and Cons of C2 ATOM" — 5.0/5 > **Sandhya** | *14 janvier 2021* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues. > > **Inconvénients**: A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages. > > My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method. ----- ### "Evolving Product" — 3.0/5 > **Jeremy** | *8 mars 2017* | Biens de consommation | Taux de recommandation : 6.0/10 > > C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss. ----- ### "Great for Automated Testing" — 5.0/5 > **Utilisateur vérifié** | *5 novembre 2021* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10 > > **Avantages**: It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use > > **Inconvénients**: There arent much white paper incase you get lost. > > I really enjoy it for my web development. the automated testing is one of the best features ----- ### "From the system admin perspective" — 4.0/5 > **Stephen** | *8 mars 2017* | Pétrole et énergies | Taux de recommandation : 9.0/10 > > **Avantages**: The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues. > > **Inconvénients**: It seems to be taking my integration team some time to activate the remaining features. That may not be software related. > > With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/135915/c2-atom?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/135915/c2-atom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées