--- description: XCALLY : qu'en pensent les utilisateurs ? Lisez les avis clients sur XCALLY, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XCALLY - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally) # XCALLY Canonical: https://www.capterra.lu/software/136894/xcally Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/136894/xcally?page=2) > Suite de service client intégrée au PBX Asterisk Open Source. Solution multicanal pour les centres d'appels entrants, sortants et mixtes. > > Conclusion : 130 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise XCALLY ? Tout type de service client nécessitant des solutions professionnelles, pour des services entrants, sortants, mixtes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 130 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: XCALLY - **Pays**: Paderno Dugnano, Italie - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 29,00 € - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, arabe, espagnol, estonien, français, italien, japonais, letton, lituanien, malais, portugais, portugais brésilien, portugais européen, suédois, tchèque - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Belize et 157 de plus ## Fonctionnalités - Automate d'appel - Automated Attendant - CTI (couplage téléphonie informatique) - Distribution automatique des appels - Enregistrement des appels - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des listes - Gestion des listes d'attente - Gestion du personnel - IVR - Journalisation des appels - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Transfert d’appel ## Intégrations (26 au total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... et 11 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Amazon Connect](https://www.capterra.lu/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [HoduCC](https://www.capterra.lu/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [CallHippo](https://www.capterra.lu/software/159578/callhippo) — 4.4/5 (675 reviews) ## Avis ### "Good Dialler tool with decent features" — 4.0/5 > **Irfanudeen** | *12 mai 2022* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. > > **Inconvénients**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. > > I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. ----- ### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5 > **Miguel** | *24 janvier 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. > > **Inconvénients**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. > > Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. ----- ### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5 > **Mochamad** | *15 septembre 2019* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost. > > **Inconvénients**: Open channels. This feature will make this software rich in solutions > > I don't have enough experiences using this software since we just use this software for propose of demo to customers. ----- ### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5 > **Simon** | *2 mars 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general > > **Inconvénients**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is. > > Nice people, quick reaction to support-related issues ----- ### "XCally Contact Centre the Way of the future" — 5.0/5 > **Janet** | *9 avril 2020* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools. > > **Inconvénients**: I can honestly say there was nothing I do not like > > Fast efficient and deliver ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/136894/xcally?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/136894/xcally) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées