--- description: Help Scout : qu'en pensent les utilisateurs ? Lisez les avis clients sur Help Scout, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.lu/software/136909/help-scout Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/136909/help-scout?page=2) > Help Scout est un centre d'assistance web conçu pour offrir une expérience client exceptionnelle. > > Conclusion : 226 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Help Scout ? Les entreprises, petites et grandes, qui souhaitent une expérience client agréable. Plus de 8 000 clients répartis dans plus de 70 pays, dont KissMetrics, Buffer, GrubHub, AngelList et Timbuk2. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 226 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Help Scout - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 55,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Autoresponders - Base de données de clients - Boîtes de réception partagées - Catalog Management - Chat et messagerie - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des boîtes de messagerie - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des signatures - Gestion des tickets de support - Historique des clients - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Mise en forme de texte - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Stratégie de marque personnalisable - Suivi des interactions - Third-Party Integrations ## Intégrations (80 au total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... et 65 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18770 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1757 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avis ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28 août 2023* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Inconvénients**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Utilisateur vérifié** | *25 mars 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Inconvénients**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "Help Scout - We're always getting worse" — 1.0/5 > **Thomas** | *1 octobre 2024* | Services et technologies de l'information | Taux de recommandation : 2.0/10 > > **Avantages**: The price was good, but now I see why they charge so little. > > **Inconvénients**: They are constantly making poor decisions when designing updates. The last six months have been update after update that has made the platform harder to use for my agents. Applying Custom Fields, an action that previously took 1 click is now hidden behind a collapsed panels. Adding links is no longer a simple cmd+K macro. They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team. They still don't have SLA support. > > Overall, I regret purchasing Help Scout and plan on switching back to Zendesk. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8 avril 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Inconvénients**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- ### "It couldn't be simpler to use; I adore it\!" — 4.0/5 > **Emma** | *21 août 2023* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff. All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help. The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about which sections of our help libraries are most popular. > > **Inconvénients**: For our rather modestly sized support staff, I can think of no significant drawbacks to using Help Scout. I'd like to see a couple additional features in Help Scout, but for our current level of assistance, it's perfect. > > Help Using Scout, you can easily categorize your support requests and generate customized reports for each inbox. We can track the growth of our user base, learn about the challenges our clients have, and observe how our support practices evolve thanks to the reporting tools. It also facilitates reporting on key performance indicators for our business, such as average response and resolution times. ----- Page : 1/10\ Suivant: [Page suivante](https://www.capterra.lu/software/136909/help-scout?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/136909/help-scout) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées