--- description: C-Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur C-Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: C-Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [C-Desk](/software/136972/c-desk) # C-Desk Canonical: https://www.capterra.lu/software/136972/c-desk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/136972/c-desk?page=2) > Solution de centre d'assistance avec gestion des demandes de service, base de connaissances, gestion des tâches, sondages. > > Conclusion : 27 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise C-Desk ? Toutes sortes d'organisations. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 27 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: C-Desk - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 200,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Communication multicanal - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des centres d'appel - Gestion des commentaires - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Logiciels d'expérience client - Messagerie instantanée - Portail libre-service - Rapports et analyses - Routage automatisé - Suivi des interactions - Suivi des problèmes ## Intégrations (1 au total) - Microsoft Outlook ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (764 reviews) 4. [HelpDesk](https://www.capterra.lu/software/185973/helpdesk) — 4.6/5 (180 reviews) 5. [Front](https://www.capterra.lu/software/132901/front) — 4.5/5 (286 reviews) ## Avis ### "A wonderful free tool for your organization" — 5.0/5 > **Augusto** | *20 mars 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk. > > **Inconvénients**: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it. ----- ### "A knowledge base management tool for your organization" — 5.0/5 > **Ines** | *5 mai 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected. > > **Inconvénients**: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language. ----- ### "Below starter level" — 1.0/5 > **Sunil** | *19 octobre 2018* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing is good. It needs a windows server and that is a big limitation in itself. > > **Inconvénients**: Bad interface, poor concept, unfriendly installation, buggy portal. > > I tried it and repent wasting 30 minutes on this. ----- ### "Public your events and manage them with C-Desk" — 5.0/5 > **Licex** | *5 mai 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk. > > **Inconvénients**: Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company. ----- ### "Project and task in your company" — 5.0/5 > **Xiomara Elena** | *4 mai 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk > > **Inconvénients**: You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/136972/c-desk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/136972/c-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées