--- description: Grasp : qu'en pensent les utilisateurs ? Lisez les avis clients sur Grasp, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasp - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Grasp](/software/137037/grasp) # Grasp Canonical: https://www.capterra.lu/software/137037/grasp Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/137037/grasp?page=2) > Permet aux commerces de détail et aux petites entreprises de répondre plus rapidement aux questions des clients. Boîte de réception des équipes pour les discussions avec les clients, les e-mails et les publications sur les réseaux sociaux. > > Conclusion : 21 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Grasp ? E-commerce/boutiques web Vente au détail Groupes de consultants Utilisateurs du service cloud Deloitte Fast 500 PME : 1 à 100 employés ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 21 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Grasp - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 29,00 € - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais, néerlandais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Communication multicanal - Gestion de la base de connaissances - Gestion des e-mails - Gestion des listes d'attente - Messagerie instantanée - Rapports et analyses - Rapports et statistiques ## Intégrations (3 au total) - Adobe Commerce - Drupal - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.capterra.lu/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Intercom](https://www.capterra.lu/software/134347/intercom) — 4.5/5 (1131 reviews) ## Avis ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11 juillet 2014* | E-learning > > **Avantages**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Inconvénients**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13 mai 2024* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Inconvénients**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *9 mars 2022* | Vente au détail | Taux de recommandation : 2.0/10 > > **Avantages**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Inconvénients**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *4 mars 2023* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Inconvénients**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17 avril 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Inconvénients**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/137037/grasp?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/137037/grasp) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées