--- description: Surveypal : qu'en pensent les utilisateurs ? Lisez les avis clients sur Surveypal, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Surveypal - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de vote en ligne](/directory/30092/survey/software) > [Surveypal](/software/138589/surveypal) # Surveypal Canonical: https://www.capterra.lu/software/138589/surveypal Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/138589/surveypal?page=2) > Surveypal est une plateforme d'enquête en ligne qui permet aux utilisateurs d'améliorer l'expérience client et d'optimiser le parcours client. > > Conclusion : 19 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Surveypal ? PME et grandes entreprises dans le monde. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 19 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Surveypal - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 299,00 € - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, finnois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Commentaires anonymes - Communication multicanal - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Importation et exportation de données - Logique d'évitement - Machine learning - Messagerie SMS - Modèles personnalisables - Personnalisation des URL - Questions personnalisables - Rapports et analyses - Recherche/Filtre - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Third-Party Integrations - Visualisation de données - e-mail marketing ## Intégrations (3 au total) - Genesys - Salesforce Platform - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) ## Catégories connexes - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels TALN (traitement automatique du langage naturel)](https://www.capterra.lu/directory/32754/natural-language-processing-%28nlp%29/software) - [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (954 reviews) 2. [Hello Customer](https://www.capterra.lu/software/156650/hello-customer) — 4.3/5 (8 reviews) 3. [Sphinx iQ3](https://www.capterra.lu/software/124250/survey-shaker) — 4.4/5 (5 reviews) 4. [Survicate](https://www.capterra.lu/software/132914/survicate) — 4.6/5 (99 reviews) 5. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (704 reviews) ## Avis ### "Helpful..." — 4.0/5 > **Utilisateur vérifié** | *19 janvier 2019* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: 1. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support. > > **Inconvénients**: 1. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic. > > I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you. ----- ### "Great Survey tools" — 5.0/5 > **Vibhor** | *19 septembre 2020* | Génie civil | Taux de recommandation : 8.0/10 > > **Avantages**: We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important > > **Inconvénients**: It is tricky to implement first and it has a learning curve which might not be straightforward to learn. > > We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software ----- ### "Surveypal has potential, not quite there yet" — 3.0/5 > **Melissa** | *20 mars 2017* | Gestion de l'enseignement | Taux de recommandation : 5.0/10 > > **Avantages**: Clean design, responsive support team, easy to build surveys, works with Zapier > > **Inconvénients**: analytics are hard to use, support doesn't always have answers, over promises > > We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform. ----- ### "Great app to gather information" — 5.0/5 > **Khalil** | *3 avril 2020* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: This is one of the apps that I used once a long time ago, it helps you gather information in very simple way > > **Inconvénients**: Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey > > Definitely recommend it for people who are willing to gather information ----- ### "Easy to use" — 5.0/5 > **JESSICA** | *30 juin 2021* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: It Puts everything in an easy to use location and makes survey making and distribution beyond easy. > > **Inconvénients**: I have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy\! > > I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/138589/surveypal?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/138589/surveypal) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées