15 ans à aider les entreprises luxembourgeoises
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Description de Optix

Optix est une plateforme mobile-première qui rend la gestion des espaces partagés intelligents et intuitifs. Tous les outils dont vous avez besoin pour gérer un lieu de travail moderne et connecté.

Qui utilise Optix ?

Optix est une application de gestion de lieu de travail conçue pour les espaces de coworking, les bureaux équipés et d'autres installations de bureau partagées.

Optix Logiciel - 1

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Optix

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Avis sur Optix

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,7
Service client
5,0
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trouver les avis classés par note

5
81%
4
17%
3
3%
Anna Marie
Anna Marie
Executive Director (Interim) (É.-U.)
Utilisateur LinkedIn vérifié
Think tanks
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Optix is an incredible program that has been a life-saver for our space! 5/5 would recommend.

5,0 il y a 5 ans

Avantages :

The ease of use for our members to book rooms and handling their own billing is unlike any other program we've seen. The cherry on top is the AMAZING support from the Optix customer service team. All of their responses have been timely, effective, fun, and supportive. Shout out to representatives who are our team's personal heroes.

Inconvénients :

While minor and infrequent, we have had a few "bumps in the road" while onboarding and learning the program. For example, our assigned onboarding specialist was not helpful during onboarding and didn't give us clear direction or insight on what to expect, so we were left to figure things out on our own. But as soon as we were switched to our main customer service reps, all issues were solved. Also, the Teams function is very helpful, but it's been the only function that wasn't implemented smoothly. We've had unpredicted issues arise that we have to handle after they happened, which has led to some not-so-fun conversations with our members.

Dustin
Manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

There is NO competition.

5,0 il y a 4 semaines Nouveau

Commentaires : 'Turn it up to 11'.

Avantages :

Its impossible to say what I like most about Optix. If I had to pick one thing: its the manner in which the Optix team approaches problems. They understand what good problem solving looks like and they know good Design by heart. There is no competition out there. If you are unsure who to go with, just try Optix. We have tried every other tool out there.

Inconvénients :

My only gripe ever with Optix is that initially I wanted to see the UI of the product before I committed. They wouldn't allow this which I do understand. At the time I was very frustrated by this. I ultimately took the leap of faith and decided to sign up. SO glad that I did.

Réponse de l'équipe de ShareDesk

la semaine dernière

Thank you for your review, Dustin! We appreciate your continued partnership and are grateful to work with you and your team.

Jonathan
Practitioner Experience Lead (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Decent for what it's worth

3,0 il y a 4 ans

Avantages :

I like the multiple functions. Being able to keep track of plans, schedules, invoices and contact info. Decent for a start-up.

Inconvénients :

It's terrible at displaying schedule information on a calendar. The calendar can function much better than how it is

Jessica
Coworking Manager (Canada)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Helpful but costly and could use some added features

4,0 il y a 2 semaines Nouveau

Commentaires : Overall it took me a couple of months to really get comfortable with. It was a bit hard to understand the bookings and invoices but it was very helpful to have the support and chat when needed. I would say that compared to other management programs, it is the more expensive one out there. I have contemplated switching to something more cost-friendly as we are a non-profit and this is one of the most expensive costs for us.

Avantages :

Customer service and the help chat are great when using Optix. They are quick to reply when you have questions or need help. I like the analytics as well as the calendar that shows you your bookings.

Inconvénients :

As I like having a calendar that shows the bookings for drop-in users or meeting room bookings, it would be nice to have a visual that displays the hotdesk members, dedicated desk members, and office bookings. It would be nice to see who is in what office and dedicated desk and it was customizable to each space. As of right now, I have to keep a separate Excel page for this so that when someone covers me, they know what is going on. A tab for the waitlist would also be great! I have to keep a separate excel sheet for this to. For an application that is fairly costly, it would be great to have these resources to organize our spaces.

Réponse de l'équipe de ShareDesk

la semaine dernière

Thank you for taking the time to share your review and feedback with us, Jessica! We're honoured to have you as a valued member of our community, and it's always our pleasure to support you and your team. We're grateful for your feedback on how we can further enhance your experience and are committed to continuing to improve our platform!

Michelle
Michelle
Founder & CEO (É.-U.)
Utilisateur LinkedIn vérifié
Médias de diffusion, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Unparalleled Customer Support

5,0 il y a 11 mois

Commentaires : I've never been so impressed by a customer support team and we use *a lot* of SaaS products. By the time we reached out to Optix, we were so jaded and annoyed by SaaS product teams that we expected more of the same. We couldn't have been more shocked, pleased, and grateful to find something very different. The whole Optix team - from account managers to customer support to developers - has been a true dream to work with. So thankful we found them!

Avantages :

The Optix development team cares deeply about not just the user functionality but also how it feels for admins (their customers) to use the backend. They've kept the interface clean and easy to navigate, while also thinking through intricacies of a space booking model that really help to set you up for success.

Inconvénients :

Almost nothing - if anything, just small things that are specific to our needs like allowing for our own customer service tools (we use Crisp) instead of routing users to a general "Contact Admin" inbox that we too easily miss messages from. But what's great about Optix is that you can ask them for these features and they genuinely either consider adding them or help you find a way forward that works better for your needs.

Réponse de l'équipe de ShareDesk

il y a 10 mois

Thank you, Michelle, for your kind review! We've so enjoyed working with you and your team and are excited to be your partner along this journey!