NCR Silver

Qui utilise NCR Silver ?

We serve entrepreneurs and growing enterprises in over 130 different business verticals such as retail, restaurants, pubs, frozen treats, and more.

Description de NCR Silver

NCR Silver delivers value beyond the point of sale to help businesses of all sizes drive success. Along with an easy-to-use tablet point of sale, the NCR Silver suite of cloud-based tools delivers actionable insights, multi-site capabilities, customer engagement tools and business management resources, all available at your fingertips.

Informations sur NCR Silver

NCR Silver

http://www.ncrsilver.com

Fondé en 1884

Prix de NCR Silver

NCR Silver n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de NCR Silver est disponible à partir de 79,00 $US/mois.

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À partir de

79,00 $US/mois

Prix

Each additional device: $50 per month

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

NCR Silver - Fonctionnalités

Logiciels de caisse
Caisse pour détaillant
Caisse pour restaurants
Carte de fidélité
Emplacements multiples
Gestion des cartes cadeaux
Gestion des commissions
Gestion des remises
Gestion des retours
Intégration e-commerce
Lecture de codes-barres
Profils de compte client
Signature électronique
Carte de fidélité
Gestion des cartes cadeaux
Gestion des conseils
Gestion des employés
Gestion des stocks
Gestion des tiroirs-caisses
Partage de l'addition
Vérifications distinctes
Autorisations d'accès utilisateur
Caisse pour bars
Caisse pour restaurants
Gestion des cartes cadeaux
Gestion des commissions
Gestion des prix
Gestion des remises
Gestion des stocks
Lecture de codes-barres
Suivi des retours
Suivi des ventes
Support de carte de fidélité
e-commerce
Gestion des cartes cadeaux
Gestion des commissions
Gestion des prix
Gestion des remises
Gestion des stocks
Lecture de codes-barres
Suivi des retours
Suivi des ventes
Support de carte de fidélité
e-commerce
Écran tactile
Accès mobile
Carte de fidélité
Commande en ligne
Gestion de table
Gestion des cartes cadeaux
Gestion des conseils
Gestion des livraisons
Gestion des stocks
Partage de l'addition
Rapports et analyses
Vérifications distinctes
CRM
Carte de fidélité
Emplacements multiples
Gestion des bons de commande
Gestion des commandes
Gestion des commissions
Gestion des employés
Gestion des marchandises
Gestion des retours
Rapports et analyses
Vente par correspondance
e-commerce
e-mail marketing

Avis sur NCR Silver

Afficher 5 avis sur 142

Note globale
3,7/5
Facilité d'utilisation
4,1/5
Service client
3,4/5
Fonctionnalités
3,4/5
Rapport qualité-prix
3,5/5
Utilisateur vérifié
Director of Marketing & Events
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 14/03/2019

"iPad POS that includes marketing tools!"

Avantages: Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Inconvénients: Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

  • Provenance de l'utilisateur 
  • Publié le 14/03/2019
Kelley C.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 02/07/2019

"Payment reporting inhancement"

Commentaires: Our overall experience with Silver has been great. We have recommended this product to several colleagues.

Avantages: This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

Inconvénients: When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

  • Provenance de l'utilisateur 
  • Publié le 02/07/2019
Lindsey H.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 19/06/2019

"Some very good pros, and some pretty frustrating cons"

Commentaires: Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.

Avantages: The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

Inconvénients: When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

  • Provenance de l'utilisateur 
  • Publié le 19/06/2019
Kari A.
Owner
Restaurants, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 18/03/2020

"Originally a great product, now not so much"

Commentaires: I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.

Avantages: I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Inconvénients: I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

  • Provenance de l'utilisateur 
  • Publié le 18/03/2020
Ryan C.
Owner
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 18/06/2019

"Feedback"

Commentaires: Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.

Avantages: The ease of use on the front end. Easy to pull data and information from historic sales.

Inconvénients: Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.

  • Provenance de l'utilisateur 
  • Publié le 18/06/2019