--- description: contactSPACE : qu'en pensent les utilisateurs ? Lisez les avis clients sur contactSPACE, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: contactSPACE - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [contactSPACE](/software/141507/contactspace) # contactSPACE Canonical: https://www.capterra.lu/software/141507/contactspace Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/141507/contactspace?page=2) > contactSPACE est une solution logicielle intuitive pour centre d'appels qui permet à votre équipe de réaliser des communications de meilleure qualité à grande échelle. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise contactSPACE ? Les entreprises qui souhaitent gérer leurs service client/assistance/opérations de ventes internes avec un niveau de simplicité précédemment réservé aux grandes organisations, celles avec les poches pleines et une infrastructure informatique étendue. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 11 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: contactSPACE - **Pays**: North Sydney, Australie - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 150,00 $US - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, France, Indonésie, Irlande, Israël, Italie, Malaisie, Nouvelle-Zélande, Philippines, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des leads - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion des performances - Gestion du personnel - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Personnalisation de la voix - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Transfert d’appel ## Intégrations (15 au total) - Amazon Connect - Blackbaud CRM - Blackbaud Financial Edge NXT - Campaign Monitor by Marigold - HubSpot CRM - Keap - NetSuite - Salesforce Platform - Salesforce Sales Cloud - SugarCRM - Twilio - Twilio Flex - Zendesk Suite - Zoho CRM - Zoom Contact Center ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Logiciels de télévente](https://www.capterra.lu/directory/30680/inside-sales/software) - [Logiciels de télémarketing](https://www.capterra.lu/directory/31034/telemarketing/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Logiciels similaires 1. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 4. [Ricochet360](https://www.capterra.lu/software/141932/ricochet) — 4.8/5 (82 reviews) 5. [PhoneBurner](https://www.capterra.lu/software/134672/phoneburner) — 4.8/5 (176 reviews) ## Avis ### "Easy to use CCaaS solution" — 5.0/5 > **Paul** | *1 décembre 2019* | Services environnementaux | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use and ability adapt to a consistently changing business environment > > **Inconvénients**: Could improve the dashboard refresh rate > > Good experience thus far and would recommend ContactSPACE ----- ### "contactSPACE Review" — 4.0/5 > **Michael** | *25 novembre 2019* | Collecte de fonds | Taux de recommandation : 8.0/10 > > **Avantages**: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up. > > **Inconvénients**: There's nothing that sticks out about the software its self that I would say 'I don't like that". > > Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development. ----- ### "Good System, Unethical Business Operation" — 5.0/5 > **Chris** | *25 août 2021* | Comptabilité | Taux de recommandation : 0.0/10 > > **Avantages**: System was overall great in terms of functionality. > > **Inconvénients**: Customer Service was unethical and was not applied as per contractual terms. > > The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider. ----- ### "WWF-Australia" — 5.0/5 > **James** | *29 mars 2020* | Collecte de fonds | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems. > > **Inconvénients**: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS. > > Excellent experience thus far, especially in regards customer service from \[SENSITIVE CONTENT HIDDEN\] and technical support team. ----- ### "Fantastic Outbound Solution" — 5.0/5 > **Chris** | *27 novembre 2019* | Collecte de fonds | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable. > > **Inconvénients**: Report and dashboard customisation limited. > > Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/141507/contactspace?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/141507/contactspace) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées