Qui utilise vCita ?
Petites entreprises fournissant des services. Plus de 100 000 utilisateurs font confiance à vCita à travers le monde : comptables, avocats, consultants commerciaux et marketing, coachs, conseillers, professeurs de fitness, formateurs, etc.
Description de vCita
Conçu spécialement pour les petites entreprises, vCita fait de la gestion de votre entreprise un jeu d'enfant. >> Suivez facilement vos interactions avec vos clients en gardant des notes et en affichant l'historique des paiements des clients à partir d'un tableau de bord convivial. >> Gérez votre facturation en un rien de temps en envoyant des devis, factures et reçus marqués. Envoyez des rappels de paiement automatisés afin d'éviter les retards de paiement. >> Faites comme les grandes entreprises : créez des messages e-mail et campagnes SMS au style épuré. Autonomisez les clients pour la planification de rendez-vous via un portail client.
Informations sur vCita
Fondé en 2010
Prix de vCita
vCita est disponible à partir de 15,00 $US/mois. vCita n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de vCita ci-dessous.
vCita - Fonctionnalités
Avis sur vCita
Afficher 5 avis sur 166
Publié le 01/05/2017
No-brainer for appointment based business
Commentaires: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Avantages: Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Inconvénients: The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
Publié le 16/10/2019
Ties all together
Commentaires: Overall the tool has been a great help for us to streamline our processes.
Avantages: We like the way it ties our contact form, CRM and invoices together.
Inconvénients: Invoices can only be paid by one person. They can't forward to someone for payment.
Publié le 17/01/2020
Commentaires: reducing no-shows, allowing clients to access the calendar on-line
Avantages: I can't believe how many features are included. It is easy to use. The online booking feature brought in a new client on the day I set it up.
Inconvénients: I didn't realize that the SMS appointment reminder messages were not included in the basic plan.
Publié le 08/01/2020
A Critical Tool for Customer Management
Commentaires: vCita has wonderful customer support and makes it very easy to manage my time. They used to allow clients to make timed phone calls through vCita that would automatically end, which was very useful for managing clients, and I would like for this feature to be added back. I'm very pleased with vCita as a client management portal and have barely even scratched the surface of all of what it can do.
Avantages: vCita provides integration with Wix, which I used to create and host my online store. vCita allows me to offer and schedule services with clients all around the world.
Inconvénients: The options and navigation are a bit overwhelming. vCita's user interface could definitely be streamlined.
Publié le 30/11/2017
WAS CHARGED TO TRY THE SOFTWARE
In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times.
Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software.
A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable.
Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.
Réponse de l'éditeur
envoyé par Carl le 14/12/2017
We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most.
However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund.
Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out.
Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to
learn and improve our services to ensure that we are continually aligned with our clients' needs.
Wishing you all the best,
US Customer Success Team Manager