---
description: NABD System : qu'en pensent les utilisateurs ? Lisez les avis clients sur NABD System, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: NABD System - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [NABD System](/software/142595/nabd)

# NABD System

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> Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.
> 
> Conclusion : 38 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise NABD System ?

NABD aide les organisations de toutes les tailles à fournir un support client exceptionnel. Des start-ups aux grandes entreprises, ils ont tous choisi le NABD pour sa capacité évolutive et son automatisation.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 38 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: NABD
- **Fondé**: 2002

## Contexte commercial

- **À partir de**: 30,00 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, français, néerlandais, russe, ukrainien
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, Égypte, États-Unis

##  Fonctionnalités

- Accès mobile
- Alerts/Escalation
- Audit des problèmes
- Base de données de clients
- Chat et messagerie
- Chat proactif
- Communication multicanal
- Comptabilité
- Définition des priorités
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des affectations
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des tâches
- Logiciels d'expérience client
- Macros et réponses types
- Messagerie client en temps réel
- Messagerie instantanée
- Outils de collaboration
- Portail libre-service
- Rapports et analyses
- Relevé et historique des chats
- Routage automatisé
- Stratégie de marque personnalisable
- Suivi des interactions
- Suivi des médias sociaux
- Suivi des problèmes
- Tableau de bord
- Third-Party Integrations

## Intégrations (7 au total)

- Google Calendar
- Google Drive
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Twitter/X

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software)
- [Suivi des problèmes](https://www.capterra.lu/directory/30675/issue-tracking/software)
- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)

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## Avis

### "Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui" — 4.0/5

> **Mohamed** | *26 octobre 2015* | Bureau exécutif
> 
> Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

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### "A great product that helped us manage customers service requests efficiently and faster" — 5.0/5

> **Utilisateur vérifié** | *18 novembre 2015* | Import/Export
> 
> **Avantages**: The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
> 
> **Inconvénients**: The dynamic report generator
> 
> We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

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### "Our experience with the system" — 3.0/5

> **Mohamed** | *27 février 2019* | Services et technologies de l'information | Taux de recommandation : 2.0/10
> 
> **Avantages**: online access  ...
customer portal....
> 
> **Inconvénients**: very complex...
very slow...
not flexible...

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### "We have a great experience both with NABD tool and the staff." — 5.0/5

> **Utilisateur vérifié** | *15 juin 2017* | Jeux d’argent et casinos | Taux de recommandation : 10.0/10
> 
> **Avantages**: Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.
> 
> **Inconvénients**: Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

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### "Nabd is a perfect website" — 5.0/5

> **Bella** | *22 juin 2016*
> 
> **Avantages**: Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
> 
> After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/142595/nabd)

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