--- description: Hiver : qu'en pensent les utilisateurs ? Lisez les avis clients sur Hiver, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des plaintes](/directory/30674/complaint-management/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.lu/software/142975/hiver Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/142975/hiver?page=2) > Hiver vous aide à gérer le support client et les ventes directement depuis votre compte Gmail. Il permet aux équipes de collaborer sans effort sur des boîtes de réception partagées. > > Conclusion : 147 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Hiver ? Toute personne utilisant la suite Gmail/G pour son travail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 147 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hiver - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 55,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analytique - Automatisation des processus et flux de travail - Automatisation des processus métiers - Autoresponders - Autorisations basées sur les rôles - Chat en temps réel - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Configuration des workflows - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des boîtes de messagerie - Gestion des changements - Gestion des commentaires - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des incidents - Gestion des listes d'attente - Gestion des modèles - Gestion des ressources informatiques - Gestion des signatures - Gestion des tâches - Historique des clients - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Portail client - Portail libre-service - Real-Time Monitoring - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Répertoire d'employés - Suivi des interactions - Suivi des problèmes - Support client ... et 14 fonctionnalités supplémentaires ## Intégrations (8 au total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) ## Catégories connexes - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) - [Logiciels de communication d'équipe](https://www.capterra.lu/directory/31033/team-communication/software) ## Logiciels similaires 1. [Google Workspace](https://www.capterra.lu/software/168389/google-workspace) — 4.7/5 (17519 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Front](https://www.capterra.lu/software/132901/front) — 4.5/5 (286 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 5. [Missive](https://www.capterra.lu/software/152884/missive) — 4.9/5 (156 reviews) ## Avis ### "Excellent B2B client service solution" — 5.0/5 > **Dana** | *22 mars 2023* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. > > **Inconvénients**: The early learning curve with configuration in Gmail took some time and effort, but that was expected. > > We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 septembre 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Inconvénients**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "High five for Hiver" — 5.0/5 > **Julie** | *5 mars 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. > > **Inconvénients**: Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. > > My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 août 2025* | Musées et institutions | Taux de recommandation : 1.0/10 > > **Avantages**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Inconvénients**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "Internal communication made easy using Hiver\!" — 5.0/5 > **Nikhil** | *17 décembre 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. > > **Inconvénients**: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. > > At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/142975/hiver?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/142975/hiver) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées