--- description: Hiver : qu'en pensent les utilisateurs ? Lisez les avis clients sur Hiver, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.lu/software/142975/hiver Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/142975/hiver?page=2) > Hiver vous aide à gérer le support client et les ventes directement depuis votre compte Gmail. Il permet aux équipes de collaborer sans effort sur des boîtes de réception partagées. > > Conclusion : 148 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Hiver ? Toute personne utilisant la suite Gmail/G pour son travail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 148 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hiver - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 55,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès mobile - Alerts/Escalation - Apprentissage adaptatif - Automatisation des processus métiers - Autorisations basées sur les rôles - Boîtes de réception partagées - Chat en temps réel - Chat et messagerie - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Configuration des workflows - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des boîtes de messagerie - Gestion des changements - Gestion des commentaires - Gestion des documents - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des incidents - Gestion des listes d'attente - Gestion des modèles - Gestion des ressources informatiques - Gestion des tâches - Historique des clients - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Portail client - Portail libre-service - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Répertoire d'employés - Suivi des interactions - Suivi des problèmes - Support client - Tableau de bord - Traitement automatique du langage naturel - Workflow Automation ... et 15 fonctionnalités supplémentaires ## Intégrations (8 au total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [AI IT Agents](https://www.capterra.lu/directory/34833/ai-it-agents/software) ## Catégories connexes - [AI IT Agents](https://www.capterra.lu/directory/34833/ai-it-agents/software) - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) - [Gestion des e-mails](https://www.capterra.lu/directory/30553/email-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) ## Logiciels similaires 1. [Google Workspace](https://www.capterra.lu/software/168389/google-workspace) — 4.7/5 (17674 reviews) 2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Front](https://www.capterra.lu/software/132901/front) — 4.5/5 (288 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (1002 reviews) 5. [Missive](https://www.capterra.lu/software/152884/missive) — 4.9/5 (184 reviews) ## Avis ### "Excellent B2B client service solution" — 5.0/5 > **Dana** | *22 mars 2023* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. > > **Inconvénients**: The early learning curve with configuration in Gmail took some time and effort, but that was expected. > > We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 septembre 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Inconvénients**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 août 2025* | Musées et institutions | Taux de recommandation : 1.0/10 > > **Avantages**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Inconvénients**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "The best tool to collaborate across teams of any size" — 5.0/5 > **Tom** | *13 juin 2026* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment > > **Inconvénients**: The price\! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. > > We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. ----- ### "An Essential Tool for Team Email Management" — 5.0/5 > **Jackee** | *11 septembre 2025* | Divertissement | Taux de recommandation : 8.0/10 > > **Avantages**: Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail\! > > **Inconvénients**: Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. > > My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/142975/hiver?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/142975/hiver) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées