--- description: Invoca : qu'en pensent les utilisateurs ? Lisez les avis clients sur Invoca, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Invoca - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Suivi des appels](/directory/30901/call-tracking/software) > [Invoca](/software/142981/invoca) # Invoca Canonical: https://www.capterra.lu/software/142981/invoca Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/142981/invoca?page=2) > Invoca aide le marketeur moderne à optimiser l'étape la plus importante du parcours client : l'appel téléphonique. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Invoca ? Les marketeurs des marques B2C de moyennes à grandes entreprises, ainsi que les agences au service des secteurs qui vendent des produits/services hautement considérés : services financiers, assurances, voyages, télécommunications et soins de santé. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 20 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Invoca - **Pays**: Santa Barbara, É.-U. - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 1,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Enregistrement des appels - IVR - Identification de l'appelant - Rapports sur les appels - Routage des appels - Suivi des appels - Suivi des conversions - Suivi des mots-clés ## Intégrations (13 au total) - Adobe Campaign - CAKE - Five9 - Google Analytics 360 - HubSpot Marketing Hub - Kenshoo Infinity Suite - Marin Software - Marketo Engage - Rocket Fuel - Salesforce Marketing Cloud - TUNE - Tealium Customer Data Hub - Webtrends ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) ## Catégories connexes - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Intelligence conversationnelle](https://www.capterra.lu/directory/34395/conversation-intelligence/software) - [Prévision des ventes](https://www.capterra.lu/directory/30930/sales-forecasting/software) ## Logiciels similaires 1. [800.com](https://www.capterra.lu/software/208208/800-com) — 4.7/5 (313 reviews) 2. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [CTM](https://www.capterra.lu/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 4. [smrtPhone](https://www.capterra.lu/software/1032805/smrtphone) — 4.7/5 (67 reviews) 5. [Liine](https://www.capterra.lu/software/184326/liine) — 4.9/5 (161 reviews) ## Avis ### "Invoca Review" — 5.0/5 > **Sparsh** | *19 juillet 2021* | Production alimentaire | Taux de recommandation : 8.0/10 > > **Avantages**: It is truly simple to explore through the menus \& filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software. > > **Inconvénients**: CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category. > > A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool. ----- ### "The best experience in telephone connectivity" — 5.0/5 > **Utilisateur vérifié** | *18 avril 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service. > > **Inconvénients**: Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call. > > With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device. ----- ### "Great company" — 3.0/5 > **Shaun** | *14 octobre 2024* | Banque | Taux de recommandation : 5.0/10 > > **Avantages**: People and staff are great and very helpful > > **Inconvénients**: User friendliness, lots of bells and whistles but hard to do some simple things > > Great Team Great product but was too many bells and whistles for what we needed ----- ### "Great way to audit calls and improve in various areas of the company" — 5.0/5 > **Utilisateur vérifié** | *14 mars 2018* > > **Avantages**: I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes. > > **Inconvénients**: One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways. ----- ### "Senior Account Manager" — 4.0/5 > **Utilisateur vérifié** | *24 mai 2019* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed. > > **Inconvénients**: Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad > > Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/142981/invoca?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/142981/invoca) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées